This product worked great for a few days after I had it installed. I can heat the water to well above the temperature that I want. So I have it turned down to about half power I get 106 F water which is where I like it. But it can go higher easily with one shower one sink going.
The only problem with it is the exhaust fan seems to get jammed up. When this thing senses water flowing it has to start an exhaust fan but sometimes the fan won't start and you get an error. I found that if I just give the upper right corner a little bump with my fist the fan will start. This happens roughly every other day. I cant pin down what causes it, temp? humidity? I would return it but it costs money to have it installed again... so I will probably just live with it until I get sick of it and buy a different one. If it wasn't for that I would rate this as 5 star. Great deal for the money.
How did the color on site compare with the actual product? Matched - but color is not important
Please tell us about the quality of the product. It heats water well, but there is an intermittent problem with the exhaust fan which prevents it from heating every time.
How accurate was the on site description of the product? All of the information was adequate
this is a good product but must say the directions are not good they directions for dummies because I had to send email and call them to have help to get this thing working correctly but they were very helpful in doing so the manufacture that is I would recommend it to others that don't have room for a large hot water tank and the cost is cheaper than a hot water tank
How did the color on site compare with the actual product? fine
Please tell us about the quality of the product. the product works but hard to get it set to whereit needs to be
How accurate was the on site description of the product? good
We bought ours 3 years ago. In the last 6 months we have had error codes E1 and E3 repeatedly. This means ignition failure and dry combustion. There is gas in the lines so something else is wrong. We have called and sent emails. The 2 calls back and a few emails have been no help. They are trying to say we don't have enough pressure coming in. The gas company has been out and everything is fine. For what ever reason they do not want to stand behind their product. It is still under warranty but no one from tech support wants to send anyone out. Now they don't answer or return calls at all. As of today it won't heat past 59 degrees without an error code. We are forced to buy another brand.
The manua says that the unit must be plumbed using Metal from the water source to the heater
My house and most houses In the county are plumbed with CPVC Does it mean that the connections to the unit have to be metal? or does it mean you have to use a metal fitting at the unit then connect that to your existing pipeponyrein on Feb 16, 2014Please enter a valid question.Answer This Question
Per the manual it is recommended for the water lines to be metal. This means we recommend for the lines to be metal, not only connections. We are not plumbers though, so if attempting to install in any way other than the manual states, please refer to your plumber for additional info. Thanks - Eccotempeccotempsystems on Mar 5, 2014
CAN THIS BE USED IN A RADIANT HEAT SYSTEM TO HEAT A 800 SG FT SHOP WITH ABOUT 700' OF PEX PIPEfluckman on Jan 9, 2014Please enter a valid question.Answer This Question
Hello fluckman, it would appear that this tankless water heater would be too large; however, it is recommended that you consult a professional due to all the contributing factors of your project. If you have any additional questions please feel free to let us know. Thank you for shopping with us!overstockcustomercare1 on Jan 15, 2014
Can it be installed to replace existing water heater without any modification to vent (Basically, tie into existing vent). I was previously told that for such systems, the vent has to be larger than what we normally see with existing gas/electric water heaters.nadima on Nov 20, 2013Please enter a valid question.Answer This Question
Yes from looking at the manual it does look like this can replace a existing water heater. Here is the manual
Have a great day! overstockcustomercare1 on Nov 27, 2013
Thank you for your question chengtagos. No, this cannot be converter to propane. The Eccotemp Forced Vent Indoor Tankless Water Heater, item 12537852 is what you may need. Please check it out. Have a great day.overstockcustomercare1 on Jul 12, 2013
Thank you for shopping with us bear5291. We are sorry but the product is out of stock at this time. The water line must be at least 1/2 inch diameter. Gas line will depend on the pressure. Have a good day.overstockcustomercare1 on Jun 24, 2013
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