Love this chair so much, I bought two! Super comfortable, easy to hang and take care of, you can easily fall asleep in this chair. My downgrades were for three main reasons: 1. The two plastic tensioners on one chair snapped in half after only a few days of using this chair. I'm on the heavy side, and the plastic just snapped in two - surprising for sure, but not a fatal flaw. I don't think it does anything, it isn't mentioned in the instructions, and the only use I can see it for is it might act as a stop or marker for adjusting the angle of the seat back. Nevertheless, even though both are now useless it doesn't seem to affect the chair at all. 2. The instructions are pretty poor. There is no inventory of parts. And there were parts included that weren't in the instructions (the plastic covers for the ends of the bolts - easy enough to figure out but someone else might be stumped). Although the chair was very easy to put together.and finally 3. The finish on some of the wood pieces is sub-standard (visible drips, minor scratches). Nothing too visible, so again it wasn't something I'd return. I love these chairs though, they're comfortable, stylish, the foot rest and can holder are great, I love that they don't take up floor space on the porch (sweep under them, push them out of the way if need be), the dogs love sleeping below them and getting petted while I lounge, and they're a great addition to my porch.