Hand-woven Alexa Flokati Wool Shag Rug (3' x 5')

This rug is very soft and thick - it's great quality! I do have one major complaint though...I was sent two of these rugs and both of them were obviously used. I ordered the natural color, and at first was sent a blue rug. It came tightly packaged and was brand new. I had to send it back though because it was the wrong color. As always, O.com's customer service was great. I was shipped a new rug in about a week, but this time it came shoved in a box. It was the correct color, but there was dog hair all over the rug, the sticker was torn off the box, it wasn't tightly packaged...it was awful. I contacted customer service and they apologized, and said they'd send me a new rug. Well, I just got my rug last night, and again, it came shoved in a box, there was no sticker on the back, it was DIRTY.... needless to say I was frustrated. I contacted customer service again and they said that they were sold out of the rug - that's probably why I kept getting used rugs. I ended up trying to clean this rug (which was hard because it's thick wool so you can't exactly just vaccum it...I had to literally pick things out of it), but I got it clean for the most part. I'm very happy with the quality of the rug, just frustrated with being sent two used items. If you're getting this rug in another color, hopefully they'll have new, unused rugs to send you!

• How did the color on site compare with the actual product? The color was the same as appeared online
• Please tell us about the quality of the product. The quality it great - it's very thick and soft
• How accurate was the on site description of the product? The description online was accurate

I was thrilled to find a shag rug with a great price and had high expectations after reading the previous reviews. When I opened the box I was thoroughly disappointed. I was hoping for a softer wool, but it felt like someone bleached bigfoot, skinned him, and made a rug. It sheds terribly and I am in the process of returning the rug. This is also the first time I've ordered something from overstock without getting any type of return label, which is incredibly inconvient. Very disappointed.

• How did the color on site compare with the actual product? Color was the same

Ew! I was expecting this wonderfully fluffy rug as it appeared to be in the description. WRONG! This rug is like an itchy old wool sweater. I ordered the Ruby Red rug and received a 70's Burnt Orange/ Brown colored rug. I was hoping for a rich luxurious rug and received something completely different! I am upset that I have to pay to return this when it was clearly false advertising!

• How did the color on site compare with the actual product? Ruby Red was more like Burnt Orange Brown.
• Please tell us about the quality of the product. Not soft at all, scratch material.
• How accurate was the on site description of the product? Not accurate at all.

It's not "top quality", but I was not expecting that for the price I paid. I also knew (because I have been shopping for a flokati rug for some time) that the rug isn't super soft...it's more like a raw cotton feel. The weave isn't dense as it would be in a premium rug, but I am well pleased with the size and quality for the value. On the floor, it looks quite nice and feels good under the feet. Unless you have your hands in it, the "not so dense" weave isn't obvious. I am pleased with my rug and would buy it again.