I received this item in less than a week with superior packaging. It was wrapped with an inner and outer bag. The rug is very plush. The fact that the pile is one inch makes a huge difference in the softness. I ordered the taupe. The color is richer than depicted. The individual sections are more defined as are the colors of the plush and striated sections. I think that this rug is best suited in a causal space. I couldn't be happier with this purchase.