Are area rugs returnable for full refund? Are there matching runners available?
Ordered this rug however I received a different rug. The overall color was beige and black but the rug I received had other colors in it. Thankfully I loved the rug I received and the quality of the rug was good. Also glad I didn't have to deal with hassle of returning it. The only thing now is that I'm worried that next time I will not get what I actually order!...
ITEM#: 13794426This stunning Genus hand-tufted rug features a densely woven pallet of beautiful and durable wool. An elegant traditional design highlights this rug with a primary shade of beige surrounded by a beautiful black border.
- Primary materials: 100-percent wool
- Pile height: 1 inch
- Style: Traditional
- Primary color: Beige
- Pattern: Floral
Tip: We recommend the use of a non-skid pad to keep the rug in place on smooth surfaces.
All rug sizes are approximate. Due to the difference of monitor colors, some rug colors may vary slightly. We try to represent all rug colors accurately. Please refer to the text above for a description of the colors shown in the photo.
|Material||Natural Fiber Wool|
|Weave Type||Hand-Tufted Handmade|
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Ordered this rug however I received a different rug. The overall color was beige and black but the rug I received had other colors in it. Thankfully I loved the rug I received and the quality of the rug was good. Also glad I didn't have to deal with hassle of returning it. The only thing now is that I'm worried that next time I will not get what I actually order!Read More
The rug looks nice, but the quality of the wool is very poor. I expect this is true of all tufted rugs in this price range. When you run your hand across a rug and pieces of wool come loose that's a sign of poor wool quality. Also, it's a very hard wool, like an itchy sweater. Sit on the rug, then on your couch and you have an itchy couch. The biggest problem is that they shed a lot of wool and a tremendous amount of dust. This will slow down but never stop over time, despite what you hear. A high quality hand knotted rug is more expensive. The return policy was good (only $XX for shipping).Read More
Chose this rug because it was supposed to be black, WHITE and beige. I was surprised/ disappointed to find that there is no white any where on the rug. The center is more of a light camel-ish - beige color. The picture also depicts beige (which looks taupe to me), that color is more light brown with outlines of reddish/darker brown. At first, I thought I had received the wrong rug. The rug is beautiful, seems to be well made, and has not been shedding. After several days of looking at it, I decided that rug will definitely work (much better than I first expected). I am very happy that it worked out for me. But beware, the colors online seemed much lighter/different than what I received.Read More
Questions & Answers
Hello pest3, we appreciate your inquiry. Yes, this rug is is returnable. However, items must be returned in new or unused condition and contain all original materials included with the shipment within thirty days of receiving the order. Please click on the Shipping & Returns tab for more detailed information regarding returns. We hope this information has been helpful. Thank you for shopping with us. Have a great day!
Does this rug have a finished back?
Hello eclectus2, thank you for your interest in the Hand-tufted Genus Beige/ Black Wool Rug (7'9 x 9'9). Yes, this rug has a finished back. Thank you for shopping with us and have a great day!
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Shipping & Returns
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