What is the process to return this item if it does not work for the area?
The rug was exactly what I was looking for. Finding a square rug is almost an impossibility. I have only one issue- it is still not lying flat in one corner. Hopefully it will flatten soon....
Hand-crafted Grey Tone-On-Tone Bordered Wool Rug (8' x 8')
Hand-carved details and a plush high pile accent this hand-loomed rug. Light grey hues highlight this area rug.
ITEM#: 13402542Hand-carved details and a plush high pile accent this hand-loomed rug. Light grey hues highlight this area rug.
- Primary materials: Wool
- Pile height: 0.625 inches
- Style: Contemporary
- Primary color: Grey
- Pattern: Solid
Tip: We recommend the use of a non-skid pad to keep the rug in place on smooth surfaces.
All rug sizes are approximate. Due to the difference of monitor colors, some rug colors may vary slightly. We try to represent all rug colors accurately. Please refer to the text above for a description of the colors shown in the photo.
|Dimensions||8 ft. x 8 ft.|
|Model Number||Bordered 312I|
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Within 2 months the rug has shed so much that it is threadbare on the edges. NOT worth the $***+ The worst rug I've ever had.Read More
The rug was exactly what I was looking for. Finding a square rug is almost an impossibility. I have only one issue- it is still not lying flat in one corner. Hopefully it will flatten soon.Read More
Questions & Answers
Thank you for your question rfuhremann2. A return must be initiated within 30 days of delivery for most new and unopened items for a full refund. The return items must be in new or unused condition, with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. Under each item you will find the full shipping and return guidelines. Have a great day.
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Shipping & Returns
Standard Return Policy:
Items must be returned in new or unused condition and contain all original materials included with the shipment. More Details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
This item cannot be shipped to Alaska or Hawaii. More details
Our standard shipping method is ground shipping. We also offer expedited shipping for most items. Your final
shipping cost and estimated delivery timeframe will be available at checkout.
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* For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.