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Great customer service, Rug different in person
 from MIchigan,  Sep 20, 2013

This is a high-quality Surya rug, but it looked very different in person than on the website. The colors were right-on, but I suspect that the photo is for a smaller rug than the 8x11 size-- a size in which the border occupies a smaller proportion of the overall area. I was disappointed to unroll this and see its border was almost two feet wide. Also difficult to see from the website photo is that embedded within the blue borders are what look like gold polka dots spaced every 6-12". These dots and the smaller flowers in the border create a different (and for me, less appealing) aesthetic than the William Morris pattern in the center of the rug. The Overstock customer service was amazing to work with, however. I told my rep that she had given the best customer service I've receive in 5-10 years, and I meant it!

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