Everything was fine, except there is a manufacturing defect (a hole in the wrong place), so I can't use it as intended. However, a call to the manufacturer (Old Dutch), and they said they'd send me a new piece.
Overstock is usually GREAT, which is why I didn't rate this lower for such an obvious fail. Also - since the manufacturer came through, the problem will be solved. Probably would've had to contact them even if I bought through somewhere else (they ALL seem to need to be ordered).
How did the color on site compare with the actual product? Color matched
Please tell us about the quality of the product. THere was a manufacturing defect that makes it unusable as is.
How accurate was the on site description of the product? Accurate
I am very happy with my purchase of this pot rack in the graphite color. I spent a lot of time looking for a large pot rack that would fit in the space I had in mind. This fit the bill and was so much cheaper than any of the other sites/stores I found. The graphite is slightly lighter in color than the image on the site, but it looks very nice. (It is pretty much the exact color of my calphalon non-stick pots.) I have plenty of room to hang all of my pots and utensils with space for my stock pots on top. My only complaint would be that there were a few spots on the rack where the coating was not perfect. However, you can not tell once it is hung.
Did the color match the color displayed onsite? Slightly lighter color in person.
How is the quality of the product? Good
Did the description onsite accurately describe the product? Yes
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