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The item shipped on time but was not at all the color description on the site. Customer service offered to have it returned for a full refund but at this point we had already waited to get the item and would be looking at another 3-4 weeks to have it picked up and exchanged for a new one. We were even told the item may be "disposed of in the field." We offered to keep the item and repaint it ourselves and were offered *** off the item price. Still not pleased with the cabinet and we are just glad it was for a house we don't plan on staying in.
The product was described OK on the website, however the color of the wood portions of the vanity, noted as "ebony" meaning "a deep lustruous black" was a total misrepresentation! The wood on this vanity is a GREEN!! Also the top was not pictured hardly, so it was kind of a gamble, but the granite top is actually very pretty and decent quality! We are going to have this professionallly repainted and will then be very happy with the purchase. It was also packaged very well, so it arrived with no damage or dings of any kind.
Leaves our warehouse in 1-10 business days. *
Delivered by freight carrier. See Oversized Item Delivery Policy.
Upon delivery, if you notice any damage or defects, you must note them on the shipping receipt and refuse delivery. Notify Overstock.com immediately in the unlikely event of damage. More details
This item cannot be shipped to Alaska or Hawaii.
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This item will be shipped via freight carrier to your home,
excluding rural routes, remote
areas not in close proximity to areas commonly serviced by
freight carriers, islands,
APO/FPO addresses, P.O. Boxes, Alaska and Hawaii. Please
provide your daytime and evening
phone numbers during check out so our carrier can contact you
to schedule delivery. Refer
to our Oversized Item Delivery Policy for additional information.
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details
* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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