After a little over a month of installation, the hot water cartridge inside the faucet just busted in half causing lots of water damage. I contacted customer service at Overstock who directed me to Kingston Brass who produced the faucet. The customer service rep informed me that he would rush out a new hot water cartridge (which you can find on their website). One week later, I called back because I had not received the part and was informed that they had been out of stock and had just received them and the part would be rushed to me. Two weeks passed and I again called and was told that the part had been mailed, that they do not send anything rush. It has now been three weeks since my first contact with them and I still do not have a part. I would NEVER buy a Kingston Brass faucet again...because of their customer service. The faucet looks really nice, however, now I am afraid that another cartridge will break and I purchased two of these faucets for my bathroom.
- How did the color on site compare with the actual product? Color is beautiful
- Please tell us about the quality of the product. The brass must be exceptionally poor quality because the brass cartridge busted in half after a little over a month after installation
- How accurate was the on site description of the product? Very accurate
Great quality, very substantial and heavy. Style is classis and original, something I couldn't find from any other manufacturer. Have ordered these on two separate occasions for two separate houses. Couldn't recommend this product any more than I already do. AAA+++