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No instructions and missing 6 pieces.
 from Silver Spring, MD.,  Dec 25, 2013

This is a gorgeous piece, it shows just like in the picture. However, upon arrival the screen is detached from the base and is nearly impossible to install. I had to drill four holes in the ceiling to mount the screen. There were no instructions in the box whatsoever, making it impossible to inventory the pieces. So after mounting the screen with zip ties, then screws, then toggle, and finally anchors to the ceiling. (and let's not forget I dropped this damn screen twice on my head) Now it was time to unwrap and mount the crystals and chains, here comes the latest surprise, extra chains!!!! No, no extra anything, I counted the hooks and the chains matched in quantity. 12 long chains, 6 short chains, and 1 extra long chain. Then I counted the end pieces to the chains. 1 crystal ball, 6 crystal arrow heads, and 6 tear drop crystals. The kit was missing 6 end pieces...(crystal arrows or tear drops.) After all the hard work to mount the screen (2-3 frustrating hours)...I wasn't going to disassemble this thing to return it...today is Xmas so the cust.svc dept. is closed but trust me they will hear from me tomorrow.

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Too many damaged crystals
 from Los Angeles,  May 24, 2014

The crystals were scratched or damaged, it took too long to assemble it.

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Not what I expected
 from Monroe, NY,  May 6, 2014

I was on the fence about this chandy because of the patterned applique. When it arrived, I wasn't really happy with the look of the pattern (a little too cheap looking). I suppose it would be less noticeable from a distance, though. Besides being extremely large for the room I'm putting it in, I didn't care for the pleated feature on the bottom at all. The material looks very flimsy and low budget. It looks very similar to a polyethylene foam packing sheet. Unfortunately, its gotta go back.

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very feminine and beautiful
 from sacramento,  Feb 11, 2014

Love the way it looks in my guest bedroom. very romantic and beautiful. easy to put together.

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