Fontaine High Arc Brushed Nickel Kitchen Faucet w/ Pullout Side Spray

I would have given this 5 stars except it was missing a critical part. All attempts to receive a replacement part from the manufacturer have failed. It looks as if I will have to replace the entire unit or buy a completely mismatched sprayer.

• How did the color on site compare with the actual product? Perfect
• Please tell us about the quality of the product. Good quality
• How accurate was the on site description of the product? Accurate description

love the look and good quality except when taking out to spray it doesn't fit back in tight

The product is beautifully built and a great value, so what's the problem? My only reservation about the product itself is that like so many faucets the distance between the downspout and the mounting surface is only 9 inches. That's fine if you have a deep sink, but having had one where the opening was a few inches higher was a lot nicer. Now what about the problematic experience? I received a previously opened unit (not new). Customer Service gave me a partial credit and I installed it. It was defective. The previous purchaser had broken it and returned it. Overstock agreed to exchange it, but was out of stock. I had to pick another unit. It cost more, but Overstock picked up the tab and gave me a credit. However, one of my emails wasn't responded to and the whole process left me about nine days without water in the kitchen - no sink water and no dishwasher. As you can imagine, that wasn't pleasant. If I was paying a plumber to do this, it would have cost me double. Instead it was just three times the hassle. In the end, Overstock went out of their way to deal with the situation more than fairly (even if a little on the slow side). However, in the beginning they sent me a used and defective item that caused all this pain. So, given the overall experience. I think three stars is more than fair. You make the call.

The reason for only four stars is because the item arrived missing the sprayer head. A quick call to Fontaine and they sent us the sprayer head without any questions. However, it took several follow up calls and arrived a week later than originally expected. Customer service was friendly, but there seems to be a delay between the CS agent and the warehouse that led to the extra calls, thus the four stars. That said, the faucet itself is beautiful, came nicely packaged and is super heavy. A very good value for the money and I would definitely recommend this item.