Floral Pattern Hot Water Dispenser with Dual-Pump System (4.2L)

The instructions do not indicate the unit will change the lock/unlock mode by itself. So, it is very confusing for guests and it requires that I explain it to each user how to use it. A user has to press the "lock" button and then the "dispense" button to get hot water to use the electrically actuated pump. After a few minutes, it reverts back to the manual mode and you have to hit the "lock/unlock" button again before hitting the "dispense" button. Consequently I called SPT to find out if that's the way it's suppose to work or if there was a manufacturing flaw. It was the way it's suppose to work but even the guy I called to get this explanation got confused during the explanation. It is a poor design and I suggested that the engineering department do some redesigning, or at least relabeling. The "lock/unlock" mode should stay in the mode selected until the user chooses otherwise. In addition, more accurate labeling would be "manual/electric dispense" instead of "lock/unlock". If the unit is unplugged it should automatically go to "manual". I thought about returning it but all of their units work in a similar way and I couldn't find another manufacturer that had units that were this large and had both electric and manual pumps. One plus is that the pot is not overly noisy.

• How did the color on site compare with the actual product? good
• Please tell us about the quality of the product. Quality was average.
• How accurate was the on site description of the product? The description was not inaccurate.