This adjustable height swivel stool features a modern construction with a chrome finish and simple design. With a leatherette seat and option to adjust, this is a versatile and functional stool....more
these bar stools are GORGEOUS! The leather is amazing quality and they look like a million bucks! Far superior to ones I've seen in person that are double the cost! I got the stools in white and my friends have similar stools in black and when they saw mine they thought they were better quality and are contemplating returning theirs for these exact ones! I'm so happy - the seat is comfortable, chrome is beautiful and it's just what I was looking for!
Let me start my review by saying that Overstock's customer service support is one of the best if not THE best I've dealt with in all the time I've been shopping online. They were helpful, accommodating and did what needed to be done to rectify the situation.
Now about these stools. Oh boy. I've come to the conclusion that these stools are sourced from different manufacturers and depending on whichever you randomly get, you'll get either nice quality versions or low quality, badly constructed and packed ones.
My first stools arrived and were poorly packed and jammed together into one box. The seat portions were stacked on top of each other which made the top seat's metal fitting create an indent on the leather and foam of the seat below it. Also the metal portions had rust on them and parts of the white leather on one seat had a red mark. I promptly called customer support. They sent me a new one and told me to discard the damaged seat.
The new seat arrived and it was clearly from another source. This seat was packed in it's own individual custom box, had much nicer leather and stitching on the edges of the seat area. The lower quality version only had piping on the edges of the seat. This time the problem was the higher quality version looked different enough that I had two barstools that didn't match. Another call to customer service. This time I said I wanted the higher quality version.
The third shipment had two of the higher quality versions which I kept as a matched set. I returned the others and Overstock paid for all return shipping.
So buyer beware. You may get a great version of the bar stool or a completely inferior one. In any case, you'll know that Overstock will help you no matter what the issue.
How did the color on site compare with the actual product? accurate
Please tell us about the quality of the product. from bad to good
How accurate was the on site description of the product? accurate
The stools themselves are very nice. The problem is that the part of the base that comes into contact with the floor is a very flimsy plastic ring, which wears out and breaks after around 6 months of normal use. When that happens, the part that comes in contact with the floor is sharp metal, which is murder on hardwood.
I have had this problem with other stools that I ordered from Overstock, which ultimately had to be tossed. When I bought these more expensive stools as a replacement, I was surprised to find the same cheap base. Overstock was kind enough to send me three extra plastic protectors, which extended the useful life of the stools, but now those are wearing out too, and I am well out of warranty. The pieces, themselves, probably cost around fifty cents a piece, but Overstock is still checking on whether they will send three more. If they don't these stools are destined for the trash, which is a shame, because they are far too expensive to be disposable...
How did the color on site compare with the actual product? Same
Please tell us about the quality of the product. Fair
How accurate was the on site description of the product? Good
The purchase options for this item indicate that the stool is available in brown. However, there are no photos of the stool in brown to assist me in making my decision. Could you please direct me to a site/page where i can see the stool in brown, or could you upload a picture of the stool in brown, please? on Apr 11, 2012Please enter a valid question.Answer This Question
This item comes in Black and White, the Brown is not suppose to be in the drop down menu. We apologize for the inconvenience this may cause you.overstockcustomercare1 on Apr 13, 2012
I happened to order the stools in Brown anyway (before you replied). Anyway, when they arrived, the manufacturer labeling on the box said "Brown," and upon assembling the stools i was able to see that they were in fact a very dark espresso brown :o) So, in the end, it was no inconvenience. I am very happy with the purchase. Thank You :o)shellabug on Apr 13, 2012
some pictures show with a plastic protector for where you put your feet. Is that removable? I don't like that particularly and would like to not have it there. tks. katiakaxuxa on Jan 16, 2012Please enter a valid question.Answer This Question
Since it does not appear in all of the pictures, it is likely optional and can be removed.overstockcustomercare1 on Jan 19, 2012
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Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
This item cannot be shipped to Alaska or Hawaii.
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