Well I was a 1 st time customer. My husband and I had spent 4 days looking for the right bed frame for our king, this place was the best price, so save yourself the time, and just type in what you are looking for and buy it from overstock. I did have some issues with the shipping company, but Overstock made it way worth it. Eric was the best one I delt with but Leslie was kind also. Eric did go above and beyond to make me feel like a very extremely valued customer. I felt like he really wanted to make me happy, and really cared about it also. I have worked in customer service for 14 years, and now am a stay at home mom, but I still know what to expect, and he has by far been the best customer service representative that I have ever spoken with. He's the reason I am extremely happy and will continue to shop with overstock in the future. I will also recommend that anyone who needs anything should shop with overstock and ask to speak with Leslie or Eric., There may be some issues with this shipping company, but it was completely worth it at the end thanks to the Overstock Team ( Eric and Leslie). Thanks Overstock. So in short if there are any issues you want to speak with Eric in the oversized department, and it will be taken care of immediately. Thanks again, and I look forward to shopping with you in the near future, and trust me people when I say i'm impressed, it means a lot. It takes a lot to impress me after everything I've heard and seen in my 14 years of customer service experience.
- How did the color on site compare with the actual product? Perfectly
- Please tell us about the quality of the product. good hold up quality, make sure you have box springs and no problems no more support needed
- How accurate was the on site description of the product? Absolutely accurate
poor quality was missing pieces took several weeks to resolve called the mfg and they were rude this was a cluster....looks like shiny vinyl and almost black
- How did the color on site compare with the actual product? looks like cheap plastic
- Please tell us about the quality of the product. very low end
- How accurate was the on site description of the product? Leather should not be used in this description
We love our new bed! It is sturdy and was put together in about an hour.
- How did the color on site compare with the actual product? Dark chocolate brown as described
- Please tell us about the quality of the product. Good quality, all the right pieces. Easy instructions and packaged well.