This pillow is exactly as described. Very soft exterior and yet, it's still a firm insert. The gray is slightly darker than I had anticipated, but still very pretty! I would definitely recommend this pillow!
Tried to stretch opposite corners to reach 19" and still couldn't get close to 17".
The best I can say is closer to 14-15" max. I really wanted one bigger but the price was low enough it was not worth returning and spending the return ship cost.
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