Like another reviewer, we found that our shelf had incorrectly drilled holes. And like the other reviewer, we were able to drill new holes in inconspicuous locations. Still, this is just shoddy workmanship. The product itself is quite sturdy, and our looks beautiful sitting on the wall, but you don't expect to have to whip out the power tools, drill bits, straight edge, level, tape measure, etc. just to get the product to fit together properly. It turned a 15 minute job into a 2 hour affair that succeeded only because we were willing and able to improvise.
We were excited to find this shelf for the entry from our garage to the house hallway; liked the hooks and the shelf and figured we couldn't go wrong with the "black" version of this. Turns out the black isn't black, its a very dark blue. After going through all the work to assemble this item, it wasn't worth it to disassemble and ship back; luckily the hallway is dark so it only irks me slightly on a daily basis. Sorta a pain to put together but not horrible. Definitely need to hang this on studs; its heavy but it holds a lot of coats and with the addition of a few cup hooks, also holds our car keys. An okay purchase; still miffed about the wrong color.
This is a very nice coat rack and tray that is made fairly well, though the holes for 2 screws were not machined correctly. Fortunately they were in a spot that is not visible so we were able to drill the screws into the wood in another close spot. It is otherwise exactly what I wanted and was delivered quickly.