Executive Ergonomic Five-star Office Chair

This chair looks wonderful and it's very cushy. I bought 40 of them for my office staff and everyone was thrilled. However, after only a month of use I have chairs that will not maintain the height setting. People are working away and all of a sudden they're sinking because the shock between the base and the seat just gives out. O is great about getting parts sent out, but it's a pain to go through that process and also to waste time repairing chairs. I wouldn't recommend it.

• How did the color on site compare with the actual product? perfect
• Please tell us about the quality of the product. it's just ok
• How accurate was the on site description of the product? fine

This could not have been more disappointing...chair hydraulics broke in four weeks...never again!

• How did the color on site compare with the actual product? fine
• Please tell us about the quality of the product. This chair broke within four weeks of use, am sending it back - poor, poor quality
• How accurate was the on site description of the product? fine

(second attempt at posting a review - first try took 15 minutes and wiped out when I had to log back in) After reading a number of 5 star reviews on this chair, I was optimistic and decided to order one. A number of people (including a tall person) said that these were very comfortable, and they were impressed. Honestly, I feel fooled - let me explain. This chair has a headrest padded into the top of the chair back, which hits me square in the shoulder blades. Due to this, I'm sitting here as I write this review slumped forward. Now, for some people I can understand having special concerns, such as tall or back problems, etc. However I'm 5'9" and about 180 pounds, and according to the stats about average height and build for a man. So who designs these chairs, and who are they designed for? I would not have ordered one and wasted the time and effort if any one of the previous reviews stated this problem. The reason this is even more frustrating is that about 6 months ago I bought a different chair from WalMart (in a box, not on display) only to bring it home and assemble it - finding this exact problem. Due to the fact that the gas lift cylinders do not want to come out of the base after being sat in - I returned it assembled for a full refund. The lady at the refund counter completely agreed with me and laughed when I sat in it and showed her the problem. They should be labeled "kids desk chair" and maybe they would sell and not come back. Overall, the chair is not necessarily bad quality, and might be comfortable if you're under 5'4" or don't mind having your shoulders shoved forward while you sit. It is good quality and an attractive design to look at, and packed well for shipping. This chair has a dime-sized chip in the finish on the outside of one of the arms, and judging from the good condition of the packing when it arrived - it was most likely damaged at the factory before it was shipped. I searched through the packing for the dime-sized chip that came off and never found any sign of it, or damage to the packing itself. To sum this up - this will be the last chair I order online. If I haven't sat in the chair I'm buying, fully assembled, I'm not taking it from a store either. After 2 failed attempts at buying a desk chair, this isn't baseball and no one is getting a third strike at completely wasting my time. The last desk chair I owned was made by ***** and it was very good quality. Although it wasn't inexpensive, it lasted over 8 years and was comfortable to sit in for 5 minutes or 12 hours - and it didn't matter how tall you were. I gave the chair to a friend of ours before we moved 2 years ago to avoid having it scratched up or damaged in the move - and I regret it every day. I'm going to work out a return or ? on this one, and cough up the money to buy another ***** chair from a store that assembles them (no more surprises). And no more import chairs made for elves, by elves. Happy Holidays and ship these to the North Pole!! A few words to the wise on assembly: attach the back to the armrests before you attach it all to the seat base. This will save you about half an hour of frustration as they line up better this way. It took about an hour to assemble trying to follow the given directions, and some of the bolts refused to line up. (and by the way - it tried to wipe this out again by having me log back in, but I used copy and paste commands to re-enter it, then it piled it all into a single paragraph no matter what I do. Sorry for the run-on paragraph, but I hope this helps someone - buyer beware).

We purchase 10 of this chairs and eveveryone in our offic love them. Easy to built , Ellegant looking and conftable. I defenitly recommend this chair.