I bought the Euroflex Monster SC-55 Plus Steam Cleaner (Refurbished) last year, Dec. 5. I used it, maybe a dozen times. It was rather weak and flimsy compared to the steam cleaner I owned before (a DeLonghi -- no longer available -- which I had for a dozen years before it wore out), but the little Euroflex was useful for cleaning the kitchen. ***** All in all, I would say I was happy with it -- it helped me clean around the house, and I got it for a very good price from Overstock.com. Today, Dec. 15, I got it out to use in cleaning the oven. It doesn't heat up -- when the steam cleaner is plugged in, the green light goes on, but the steamer does not heat up, at all. (The way it works is that the green light goes on with the steam cleaner is plugged in, and then goes on when it reaches steam cleaning temperature). ***** I communicated with overstock.com via CHAT. I am past the manufacturer's warranty by 10 days. Probably I'm out of luck, but overstock promised send me contact information for the manufacturer. If something good comes of this, I'll amend or add to this review! (and sing the praises of overstock.com, and of the manufacturer).