When I first opened the media cabinet shipment, I noticed that one of the integral pieces, the open shelf where ancillary components, such as a cable box or dvd player would sit, was crushed on the end corners and the laminate chipped on the front and back edges (the box weighs 85 lbs as delivered). As this piece would be visibly shown when put together, there was no way I could disguise the chips, nor could the shelf be secured because the corners were crushed and thus could not be bolted to the adjoining parts. I contacted Overstock, and they required that I take digital pictures of the part in question and email it to their attention in order to obtain a replacement from their warehouse, rather than return the entire cabinet. I complied, but could not assemble the cabinet without that piece. Within one week I received the replacement shelf. Much to my dismay, the replacement shelf was received again chipped with a one large chip of laminate missing, unfortunately on the edge that would face outwards on the front of the piece. I once again contacted Overstock, and they required again that I take digital pictures of the damaged piece, and repeat the entire process again. While I reluctanly complied with this request, and was willing again to wait for another replacement piece, the handyman which was working on my home renovation offered to fill the chipped edge with wood putty and stain that area to match the rest of the piece. After contacting Overstock, they agreed to issue me a refund for the amount of the repair. Once that issue was resolved, I proceeded with assembly of the piece. It was a cumbersome piece to put together, and some of the predrilled holes where the camlocks go were misaligned. While it is a handsome piece with a good looking finish, the workmanship is iffy, and there are is more MDF and laminate particle board than there is solid Asian rubber wood. This bargain ended up not being the usual, quality bargain that Overstock typically provides. However, throughout the ordeal, the Overstock folks provided excellent customer service, and the rep which handled the request for a repair credit did so with empowerment and efficiency.
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