I purchased two of the brushed nickel lav pop ups due to the fact that my supplier had none in stock, when they arrived they looked great. Much better than the plastic ones that the homeowner had purchased which broke off during installation. I knew that these were going to look great and last a long time. Went to install them and the homeowner was very satisfied with the look. I engaged the first one to show the homeowner that installation was complete and everything was fine. Went to engage the second one and it would not work. NO POP UP on the popup--defective from the manufacturer. I managed to make some minor adjustments which should not have to be done to force it to work and the homeowner was satisfied.