I have 4 dogs and wool rugs (that I purchased at Overstock) throughout my house. When I vacuumed with my 3 year old Oreck, my carpets never seemed clean, the bags were a hassle to replace and there seemed to be a lot of dirty air coming out of the vacuum cleaner. I could not bear the thought of paying several hundred dollars for a vacuum but wanted a good one this time. I took a chance on the DC41 refurbished and could not be more pleased. All the claims about the suction power are true! My rugs look and feel almost new again. My daughter even noticed and asked me if I had them cleaned. The only negative was that the box which was delivered by FEDEX arrived covered in a sticky, gooey substance (like a slurpee) which someone covered with packing paper and tape. Thankfully the gooey mess did not penetrate the box and the vacuum appeared new with no visible wear on the wheels, dust bin or any other part of the machine. Having combined the already low "O" price with an internet coupon and free shipping, I received this quality product which looks and works like a new vacuum at a super low price. Thanks Overstock!
How did the color on site compare with the actual product? accurate
Please tell us about the quality of the product. Very powerful suction but mostly plastic construction
How accurate was the on site description of the product? Spot on
Received the brown Dyson box from brown, opened it up, vacuum had some wear on the rollers but generally seemed to be in good condition. Put it together and got to work. Whoa! What's that smell?!? Smells kinda like a wet dog. A very strong pet odor. It most likely was coming from the filters.
I called Dyson and explained about receiving the refurbished vacuum from Overstock and the horrible pet odor and asked about getting new filters. Dyson rep was not willing to send filters unless I paid retail price for them. I explained that this unit was refurbished and such an odor was unacceptable. The rep suggested I wash the filters in cold water. Ummm, yeah, like cold water is going to remove an odor! Not only that, this machine should have had the filters replaced when it was refurbished at the factory. Dyson rep didn't budge. I said I was going to return the item. Seemed like she could care less. (I didn't indicate I was going to get a replacement).
Being a previous Dyson owner, and seeing how well this vacuum worked (in spite of the smell), I called Overstock to inquire about getting a replacement. The O. rep was GREAT! Sales rep had me on the phone all but 2 minutes. In that time she heard my complaint, set up a return with prepaid shipping label, and immediately sent me another vacuum, and didn't even double bill me.
Received the second vacuum, put it together and fired it up ... Yea! no odor! Vacuum works like nobody's business! The day before I vacuumed our floors with our old DC17, and this DC41 pulled a surprising amount out of the carpet. This DC41 is suppose to have the most powerful suction of all Dysons. The ball was different compared to the traditional style, but overall is easy to operate. This vacuum is several pounds lighter. The canister is a bit smaller compared to the one on the DC17. Overall, I am very pleased with this purchase and especially Can't say much for Dyson's customer service, but Overstock's came through.
So ding one star for Dyson shipping out the first vacuum with such a horrible odor. Other than that, it is a 5-star machine at the price overstock is charing for refurbished (plus $40 internet coupon).
After having to let go of my old dyson upright, I knew I wanted to get another dyson. I did a lot of research and after lengthy contemplation between the DC41 animal and DC39 animal, I decided to go with the upright model. Now after several uses, I can say that I am happy and satisfied with my purchase. The suction and maneuverability is great - no complaints there! I have 2 long haired dogs so animal hair is definitely a major problem in our household. The amount of hair that the dyson picks up is out of this world. Many have complained about having to empty the bin several times during a cleaning, but I don't mind this at all. It just shows how much the machine is able to pick up! I'd rather it be picked up than stay on my carpet. From experience with my old dyson, my advice is to empty the dust bin often before it gets more than half full, otherwise cleaning the bin can be a hassle, once it gets jammed all the way to the upper part. I was also pleasantly surprised by the sound of the machine, it is much quieter than my old dyson. One thing that I feel was better on the older models is the usability of the hose. It no longer has the handle connected to it, which I feel made it much easier to use. Now it takes some time and a little effort to put the hose back in place, but I suppose It's all a matter of getting used to. The mini turbine tool is a nice extra feature - of course the tangle free turbine would have been better, but I think it's better than nothing. I like it, even if you have to untangle hair out of it it after each use. Overall, I am happy with the the performance of my DC41 animal and would definitely recommend this vacuum cleaner. Having said that, be very careful and aware when ordering a refurbished model. I've read numerous reviews of people claiming to have gotten one in like new condition. I knew it was a gamble - if I were lucky, I would be one of those people. Unfortunately I was not. My machine came nicely boxed, but my luck ended there. After very careful inspection and cleaning, it was easy to conclude that the machine was definitely used and scratched up - and I don't lightly. The wheels and ball are heavily scratched, the sticker is heavily worn, and there are some surface cracks on the vacuum head. I'm assuming it's not a problem since it passed inspection, but I am hoping that it's not going to become a problem in the future. The cleaner head also doesn't automatically self adjust, as claimed. I don't know if it's just my machine, but it's not a huge deal breaker for me since I'm used to the old dyson when having to push the button. The only good thing of my refurbished model was that the dust bin was fairly scratch free and very clean. So my final conclusion is, it's a great vacuum cleaner and I love it, but because I got a worn refurbished model I took one star off. I have no intention of returning though, because in buying the refurbished for a fraction of the price, I knew what I might be getting. So just be aware and don't be surprised. It's all about luck. Next time though, I think I will go with a new one. Lesson learned.
How did the color on site compare with the actual product? Exact
Please tell us about the quality of the product. Ok
How accurate was the on site description of the product? Accurate
Dyson is an amazing company. I had no idea that I could fall in love with a vacuum cleaner! I have whole house central vac - and have had it for most of my adult life. But, I have used upright vacuums along the way. And, haven't been particularly impressed with any of the uprights or my central vacs. The Dyson is a totally different story!
This machine is the most powerful, easy to use, beautiful thing ever! Just like Nest is the Apple of Thermostats, so is the Dyson the Apple of Vacuums! The most intuitive user-friendly design. High quality.
Within minutes of vacuuming a few small area carpets that had been vacuumed two days ago, the large canister was full of fibers, pet hair, lint, dust, food particles, etc .. from the family. ... My floors have never been so clean! And it works on carpets, hardwoods, tile, etc .. no need to switch power heads. WIth a built in hose attachment, you can do stairs, upper cabinets, furniture, etc ... without running off to search for parts.
Now I know why Dyson is awesome for people with allergies - it sucks up all extra fibers, fur, hair, dander, and even minute dust particles!
And though the price is daunting - you can buy a refurbished model (that is usually just a store return) for 2/3 of the price of "new."
I am in LOVE!
How did the color on site compare with the actual product? Accurate
Please tell us about the quality of the product. The product is of the highest quality. And, even though it is a refurbished model, it is still just as new!
How accurate was the on site description of the product? Very accurate
The only reason I gave it a 4 star and not a 5, is because I assumed it came with the tangle free turbine tool since it is on the dyson website for this model, but it does not. It does have a mini attachment that we tried to use on the stairs, but it tangled bad, and basically we can't use it. The vacuum itself works perfectly, we filled up 2 canisters in about 5 minutes in our living room which is pretty amazing considering we had another vacuum cleaner that didn't pick up hardly anything. We have 3 dogs and 1 cat and needless to say there is TONS of hair in our home.... this vacuum is perfect for that. I just don't recommend using the mini attachment unless it's just on furniture or something. I think it is worth the money, and I would buy again. Oh and shipping was EXCELLENT. I received in 5 days, and that was over the weekend, so technically it took 3 business days to get to me. I was a little upset that UPS left it at my door because I do think this is an expensive product that should be signed for.
How did the color on site compare with the actual product? Color is accurate
Please tell us about the quality of the product. Very good vacuum
How accurate was the on site description of the product? Very accurate
It is amazing to me how well this Dyson picks up cat hair, dust and dirt. My apartment feels so much cleaner since I bought this. The vacuum is easy to maneuver and light enough to do the stairs. I am very pleased with this Dyson.
I vacuum on a regular basis, and the first time I used this "Animal" it sucked up so much dust and pet hair I couldn't believe my eyes! Easy to maneuver, and carry upstairs. Bought mine refurbished, and it runs perfectly.
This is the 2nd refurbished Dyson that I've owned. Since this one is a newer model, it is easier to handle and it is has more suction power.
I have tile floors and two large dogs, so it was a no-brainer to buy the animal model. It picks up all the pet hair and the machine draws the debris easily and doesn't blow it around the floor like other vacuums. Thanks Overstock for making this purchase affordable.
The unit I received is clean, no odor, and shows minimal use only on the roller. It is easier to use each time as I learn how to switch back and forth quickly from the hose to the roller head. I clean everything with my vacuum: the ceiling, furniture, cushions, lamp shades, and wood laminant flooring with a few low-pile throw rugs . The hose was stiff at first and difficult to stretch, but after just two uses it is loosening up. All the parts snap in easily with an audible click supporting their proper attachment. The suction is too strong for small, door-mat-type rugs, and I ruined one right off the bat so be careful. It does my hall runner beautifully. The canister is easy to pop out and empty, and I don't get dirty at all as someone stated. I simply give it a shake into a paper bag, fold top and take to outside toter . I used an Animal 25 first but decided on the Animal 49 due to larger canister and 10 ft longer cord. I'm very happy with my decision even though the 49 is heavier (not lighter as the description wrongfully states). I loved the smaller, lighter Animal 25 except for having to plug in to every single room and it fell over when I used the hose. The smaller head on the 25 fits easily into small spaces, and I miss that with the larger head on the 49, but I use the hose a lot and the 49 does not tip over for me. This vacuum gets very hot and it burned my foot to hold it down while using the hose. If I had wall-to-wall carpeting, I would choose the 25 (I have a bad back and neck) as there is quite a bit of difference in the weight between the two.
Does this come with the tangle free turbine tool? http://www.overstock.com/Home-Garden/Dyson-Tangle-free-Turbine-Tool-New/7658711/product.html?refccid=EYTAQQZAD7N3ELSBFAN6VJPORY&searchidx=29imrogers on Aug 10, 2014Please enter a valid question.Answer This Question
Hello imrogers, this is a refurbished item and may not come with all the original parts. Everything that is included is stated in the "Product Details". The listed parts are Combination accessory tool, stair tool, mini turbine head. We hope this helps, and thank you for shopping with us.overstockcustomercare1 on Aug 18, 2014
If I buy the warrant, how do I get it serviced in So Cal? Do I ship it to Overstock, Dyson, or do I take it in to a shop?cpangle on Jul 31, 2014Please enter a valid question.Answer This Question
Thank you for your question, cpangle. Yes, you should ship the Dyson DC41 Animal Upright Vacuum (Refurbished) to Dyson to get it fixed. Have a great day.overstockcustomercare1 on Aug 8, 2014
Hello livh91, the original manufacturer or a professional outside firm repairs any defect on a Reconditioned or Refurbished item, returning the product to a like-new or almost-new condition.overstockcustomercare1 on Aug 7, 2014
41 is a full size larger unit where the 40 is mid size unit. 41 has about 2X the canister size and is supposed to have more suction. With the bigger unit comes more weight too.gasdragon on Nov 10, 2013
What is the difference between this DC41 Model No:
20280-02 and DC41 Model 23268-05?brc0 on Sep 26, 2013Please enter a valid question.Answer This Question
Hi brc0, we were able to verify this information with our support team. This model is the Animal version of the DC41 and it comes with the mini-turbine tool. Other than this additional tool, the 2 vacuums are identical. The inclusion of the tool is what differentiates it as the Animal model. Thanks for shopping with us. overstockcustomercare1 on Oct 2, 2013
Does the turbo attachment pick up pet hair on upholstery or do I need to purchase a separate attachment?cap202020 on Aug 19, 2013Please enter a valid question.Answer This Question
Hi cap202020, the mini turbine head will be enough to pick up pet hair. Thanks for shopping with us. overstockcustomercare1 on Aug 19, 2013
my question was wrong! it's the hose/wand reach that is listed as 39.4 inches. is that right?phoneneck on Jul 25, 2013Please enter a valid question.Answer This Question
The hose stretches out, as you can see in the photo of the lady cleaning the top of the stairs, with the vacuum on the bottom stair.topsieb on Jul 25, 2013
i can see the photo. duh. all the models have the same photo, with different lengths listed. i would like the hose/wand reach of this model.phoneneck on Jul 29, 2013
Yes, it comes with a limited warranty.bmoregirl21 on May 28, 2013
Limited warranty I assume as per other comments made. I did not want to take a chance as it is refurnished and purchased the 5 year protection plan. Still cheaper than buying the vacuum cleaner brand new at roughly $650-$700. So far the refurbished vacuum cleaner works great--love it!!madpoodle16 on Jun 6, 2013
Is this the basic DC41 or the complete DC41 (with all the attachments)?montylee on Apr 30, 2013Please enter a valid question.Answer This Question
The attachments that come with this vacuum are
the combination accessory tool, stair tool, and mini turbine headlyss87 on May 1, 2013
Thank you for the opportunity to help you today and the attachments that come with the vacuum are the combination accessory tool, stair tool and the mini turbine head. We hope this helps and thank you for shopping Overstock.com.overstockcustomercare1 on May 7, 2013
Th answer is verifyed and is correct. The combination accessory tool and the mini turbine head tool. Thank you for your business.overstockcustomercare1 on May 7, 2013
I did not get the combination tool.topsieb on Jul 25, 2013
Description says cord is only 35 inches long. Am I reading this right?sabowen1 on Apr 5, 2013Please enter a valid question.Answer This Question
We girls have very long hair. Is this vacume equiped with the tangle free turbine tool?pa60grl on Apr 3, 2013Please enter a valid question.Answer This Question
This vacuum does not have the tangle-free turbine tool. You can purchase the tool separately though.lyss87 on Apr 3, 2013
Hello, Is the refurbished dyson, actually refurbished by dyson or it states a professional? Is this professional a certified dyson technician?
I want to order this product today before selling out. Thank you.tamarapk on Mar 30, 2013Please enter a valid question.Answer This Question
Thank you for your question. These vacuums are refurbished by a professional that works for Dyson. I hope this answers your question. Have a great day!overstockcustomercare1 on Apr 2, 2013
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