I purchased this refurbished and about two years into it I can not put the vacuum to carpet mode without awful grinding noises. It did work great in the beginning and is great for pet hair. I guess thats what I get for purchasing a refurbished item.
Love this vacuum! It cleans the carpets so well, I am amazed at the amount of hair and fur ( we have 2 cats) that this machine picks up! It is easy to maneuver, the cord has a long reach, the attachments are very easy to use and clean just as well as the main vacuum cleaner. I would absolutely recommend this vacuum to anyone!