I am very very pleased with my fireplace....AND so is my husband. My only regret is that the piers were not available (I'm still looking for a good substitute). I cannot stress emphatically enough how pleased I am with customer service. There was an issue regarding the piers but Overstock went over & above in their efforts to make things right. Thank You, Overstock.com!
First off I want to say that this does not come with the Piers, this is a stand alone Mantle Fireplace. When I ordered this I assumed they came with the Piers but was wrong. Having said that I will say that Overstock has the best customer service I have ever dealt with. these people go out of their way to make you happy. I called and required about the Piers and how I could get them. they located them for me and had them sent to me in a timely matter. I paid ** extra *** for them which was worth it considering this complete setup cost me less ****. I did have an issue with the firebox but they sent me a new one no questions asked in 4 days and I did not have to return the old one which was nice because nothing I hate worse then trying to return over sized items. This is a very solid fireplace mantle, nothing cheap looking about it. I love that it comes with a sleeve to hide the open shelf in case you decide not to use it for a entertainment center.