I really liked the way these stools looked on the website, but unfortunately they were not of the quality I desired. I think they are probably pretty sturdy and will serve the needs of many people, but the high visibility and high use location I have these in demands a better product. The price point seems a bit high for the quality of the stools, so I suggest this is reassessed by Overstock. As others have noted, the welds don't look so great and the paint can be chipped and scratched before you ever get them out of the box. I am returning the stools, which is unfortunate considering it costs me money. Still love Overstock though. This is my first-ever return due to a quality issue like this after many several years of purchasing.
This review is NOT based on the product as I have not received it yet. Absolutely horrific shipping and customer service. Ordered items 9/21...still do not have them. The old trick of creating shipping labels were printed on 9/24 so it would show items shipped within their 1- 3 business days. (4) separate tracking numbers for each package. As of 9/30 all (4) labels still show "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." What a coincidence that ALL 4 would have the same status????
Emailed and called Customer service on 9/26. Told that it will take 2 business days to respond. Called customer service on 9/29 was told once again that it is going to take another 1-2 business days. Received a "Template" email on 9/30 "We are currently working on resolving this issue and expect to have a resolution by 9/30/2014. I appreciate your patience and I will update you as soon...
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