Derby Sage Welted Chair

All in all a good purchase. Firm cushions that seem they will last a good while. Good quality upholstery, though there were quite a few loose threads that I had to snip off. The frame is solid, but I would have liked a bit more batting between the frame and the upholstery. When the chair arrived, it was wrapped on both ends with cardboard and held together by cellophane wrap. This wrap was so tight that it left a permanent impression on the back rim of the chair. The batting in this area has been compressed or displaced by the tight wrapping and will not spring back to normal. I assumed on initial inspection that it would, so I did not refuse the chair. There is an 18" flat spot on the back rim of the chair. Luckily, this area is generally hidden by the back cushion, so I can live with it, but it does bother me a bit. I also had problems with the freight company. They called to arrange delivery and then did not show. When I called Overstock.com, their records showed delivery was scheduled on a different day than what the freight company told me. When I rescheduled, I got a call from the freight company on the new day of delivery. They were calling to confirm that I would be home THE FOLLOWING DAY for delivery. I insisted that they deliver the chair NOW, and they reluctantly showed up very late that afternoon. Overstock.com offered me a $15 credit on my next purchase, which I thought was far from adequate. Especially since after this experience, I have doubts about whether I will ever buy from Overstock.com again.