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I purchased this chandelier for a master bath remodel. The item was reported as being shipped and I was charged for it but never received it! I contacted customer service and after a search was conducted, the item was not located. It was then noted that this item had been placed on backorder and now a month later I have not yet received it nor have I been contacted by Overstock.com either. All contact has been initiated by me! I am extremely dissatisfied with the customer service (or better termed customer NO-service!!) that I have experienced with this situation! In addition, I ordered 2 matching chandeliers that had key parts missing in them as well!! The missing parts haven't been shipped yet after 2 weeks!
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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