The customer service and replacement service must have gone down hill since the reviews of July 2010 and July 2011 when cracked side panels were replaced in days. I have contacted overstock customer care center 5 times over the past 10 days and in the end the warehouse would not send a replacement panel. So now I have the choice of getting a full refund if I can find a way to pack the 75 pieces back in a box that had no added room for packing material which weighs about 60+ lbs (more than 1/2 my weight!!) or a partial refund on a busted piece of crap that I can't put together. I called the parts supervisor Chris at Overstock who says this manufacturer is a pain to work with and that he could send out a replacement right away and I could take out the extra 18" by 6 ft panel out of the bottom of the box, repack everything and send the rest back. Since this was a pain to do he finally agreed to not make me return it (it really is incredibly hard to figure out how to get these parts back in the box) and I can give it to charity or burn it in the backyard or take it to the dumpster. Its probably a better idea to just not purchase the darn thing in the first place.
How did the color on site compare with the actual product? black is black
Please tell us about the quality of the product. damaged side panel, poorly packed on the bottom of the package. thin cardboard backing
How accurate was the on site description of the product? does not seem like solid wood anywhere but laminated particle board
This is my 2nd purchase of the same bookcase. I wanted two. The 2nd purchase came with both side panels cracked; but replacement of the pieces was simple enough. Customer representative was helpful and efficient. I did not have to wait long for the replacement pieces to arrive. The bookcase looks really nice and can be easily incorporated into any room. I purchased them for my library and it made the room look organized. There's enough shelf space (depending on how you arrange the height of the shelves) for a good size amount of books. I had a lot of books and they all fit.
How did the color on site compare with the actual product? the color was exactly as stated.
Please tell us about the quality of the product. sturdy and solid. good quality overall.
How accurate was the on site description of the product? very accurate
These bookshelves are wonderful. Very classy. Lots of room. I love the drawer at the bottom. Some people complained that the back panel is too flimsy but it is undetectable really. The only problem with the flimsy back is that it doesn't add to the bookcase stability. This may become troublesome as it ages. But all in all...a fabulous bookcase at a fabulous price!
Great quality. I marked it down a bit on quality only because one of the side panels came in slightly cracked. But I called the company and they send one out so I received it within a week or so. Very sophisticated look!
Nice bookcase. The packaging was great, especially for a product with this much weight and size. There were no damage pieces. I didn't receive the package on schedule but that was due to inclement weather during the week of its arrival. There was one sour note i had concerning this product. The instructions that came with it are really confusing, especially if you are not adept at putting this type of product together.
Hello it70, thank you for your inquiry. Unfortunately, the information you have requested is currently unavailable. We will continue to try and answer this for you. You will receive an email notification once an answer is posted. Have a great day.overstockcustomercare1 on Aug 6, 2014
I am wondering how frequently the DaVinci bookcases come in and out of stock. I had my eye on the white one and as of today it is gone!hollyhox on Mar 1, 2012Please enter a valid question.Answer This Question
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