You have to be tall to use this machine. The hopper is very hard to lock. I needed a stool to stand on. Once it is in place it works well, but you can easily pop it out of the locking position and not know it until you have no coffee in the morning. My Melitta mill and brew has a much better design then any of the Cuisnart coffeemakers. Wish I could buy another one!
I could not get the hopper to lock in place, therefore, could not get the beans to grind. Then beans got stuck in the opening to the grinder. Could not get the darn thing to work, maybe it was just this one, but I sent it back. It looks great sitting on the counter and I loved the idea of the coffeemaker grinding the beans just before brewing. But now I will go back to my old coffeemaker and separately grind the beans myself! Not so sure I would recommend this one!
This is an excellent product. I bought my coffeemaker as a refurbished product and I've had nothing but great performance so far. My only complaint is that it's a little hard to get all the coffee out of the carafe. It's difficult to explain, but it's a very slow pour and you have to turn the carafe almost upside down before you can get any to come out. But, that's a very minor complaint because I love everything else about it.
My husband and I are really enjoying this coffee maker. He is pretty great about cleaning it, so we haven't had any issues with weak coffee or grounds in the carafe. It came with an instruction DVD which was very helpful. The maker is easy to use and makes great coffee. It's every bit as good as the black coffee I'd get at an upscale breakfast restaurant. We feel like we got a great deal with the refurbished maker.
Do not buy the refurbished. I have had to send this coffemaker back twice 40 mile round trip to UPS. Cuisinart is evidently not fixing the products listed refurbished. 1st product would not grind the beans. I gave this another chance and today the hopper on this would not lock. This is ridiculous. Now I will never buy a overpriced Cusinart product again.
Be advised! This refurbished item states that it comes with permanent gold tone filter and charcoal filter. Mine did not come with either. In fact, the instruction booklet for the refurbished model, specifically states that it does not come with the gold tone filter.Overstock.com is investigating and promises to get back to me within 2 business days.I will update later with their outcome.