Love it! It is really gorgeous. And the crystals are real. It is rather heavy - my arms got tired while installing. The directions suck! FYI if you are planning to install it you will want to pull the instructions off a big box DIY home improvement chain web site for a similar fixture they sell (same manufacturer) - there's is acrylic though. The instructions really did not make sense and I install lighting fixtures all the time. Also, the crystal key is a bit confusing - I had extra strands of crystals that were not shown in the diagram key and not on the picture either. It took a good hour to hang all the crystals, but was worth it in the end.
I have always wanted a classic, crystal feminine chandelier (as in no clunky dark bronze or wrought iron pieces), and this is perfect! The size is just right for my 12x12 ft. Studio. I had a medallion mounted on the beadboard ceiling with a dimmer switch prior to installation, which enhances the beauty and mood of this lovely piece. The crystal pieces all come in separate labeled packets for an easy install. Don't let the fact that you need to hang the crystals yourself intimidate you -- it's EASY, quick and fun. My advice is to pinch each one in a little to secure. I read someone say these are glass pieces, but I can tell you most assuredly -- they are beautifully crafted cut crystals! We'll worth the money, and from a well-known, quality company.
This is a very pretty chandelier. I returned it because the size was listed incorrectly on the website, and it was too small for the room we ordered it for. The arms are plastic and the "crystals" that I looked at appeared to be a combination of some cut glass and some good-quality plastic; however, I didn't inspect them all thoroughly. Hung high, this chandelier would be quite impressive. It would be perfect for a master bathroom or home office with a high or vaulted ceiling.