This lamp came in a million pieces, and although it wasn't difficult to put together, it was poorly wrapped because my base was completely beaten up and therefore makes the lamp look crooked unless it's turned to a particular side. The instructions were terrible so I had to look at the pictures to find out what to do with all the crystals. The glass decorative bowls under the lights don't fit on two of them because the metal holders were also beat up and impossible to round out again. Also, mine did not come with any bulbs so I had to go out and find some, which required me to go to a lamp store instead of just picking some up at Target. Not happy with this transaction but I do love the look of the lamp.
How did the color on site compare with the actual product? fine
Please tell us about the quality of the product. ok quality
How accurate was the on site description of the product? ok
Lovely light however there are no instructions. This was not a big issue until it came to the crystals. You get several different style and length of crystal. You will hvae to go back to the image online to figure out how to build the lamp. In addition to adjust the cable to take up the excess amount be prepared to take the base completely part.
How did the color on site compare with the actual product? The color was accurate.
Please tell us about the quality of the product. Quality is adequate. For the price I would have expected a better made product
How accurate was the on site description of the product? accurate
The lamp itself is beautiful once finished! It took me two hours to assemble the lamp as the directions are only one line. "set up base as shown in picture A." Thats it. No number to call for assistance, or questions. I had to call Overstock and talk to a Service Rep who assured me if I damaged the lamp due to poor directions, they would replace it for free. Eventually I was able to figure it all out. (yeay me!) However, when I went to finally put on the lamp shade, it was bent on one side which caused the shade to be all loose and baggy. (the black silk shade is actually ribbon that has been wrapped around the wire drum.) I contacted Overstock and was assured that they would get me a new shade. I didn't want to return the lamp for a new one because of how long it took to put together. Could you imagine having to break it down for repacking and then building it again!? ACK, not happening. A few days later I was contacted by Overstock through email and informed they could not get a replacement shade for me. What? I asked why and was told that they didn't have any in the warehouse. I told them to contact the manufacturer and they told me they had no way to do that. What again? How can you contact the manufacturere to order lamps, but not for replacement parts? That doesn't make any sense. They acutally wanted me to keep the damaged shade and told me that they would give me a whole month free of their "O" buying clud for my trouble. ??? I informed them that was not a satisfactory resolution. It took a week of arguing back and forth and finally my informing them that I would dispute the charge with my credit card company and keep the lamp for free if they didn't rectify this. (no offer of a discount on the lamp, or a new lamp. I even looked on the website for something similair in the price range and found nothing.) Finally earlier this week I was informed a new shade was on its way. So, in conclusion, the lamp is beautiful. Worth the price, worth the hassle to put together. But if I had known the hassle I was going to be put through for a new lamp shade, I may not have purchased it in the first place. Still waiting on the lamp shade...
looks great but it is really crappy materials my mom ordered one and hers came almost assembled and is of better quaity. Mine was out of the factory - I even had to glue the felt on the bottom of the lamp base! also, the finial for the top was missing!
How did the color on site compare with the actual product? not at all
Please tell us about the quality of the product. really shoddy in a million cheap parts
How accurate was the on site description of the product? it looks gorgeous but it will fall apart if you touch it
This lamp is my favorite piece in my entire apartment and anyone who visits me would agree. Having black, silk-like, see-though screen is revolutionary. The color and contrast is beautiful.
Although I do not like matching pieces, I have failed to find a table lamp that looks better than this floor lamp. I'm getting the same style but smaller for my side table.
Love this product.
How did the color on site compare with the actual product? Same as pictured
Please tell us about the quality of the product. Well-made
How accurate was the on site description of the product? Same as described
how do you put this together? The cord is way to long so it will not acre together and there is no way to pull the cord through. Please helpjoeysimmrin on Jan 30, 2014Please enter a valid question.Answer This Question
Thank you for contacting us joeysimmrin. Pull the cord out on every pole end then tighten each piece together, this time the cable is all coming out at the end of the pole, carefully pull the cable out from the base then fastened the pole on the base. Please let us know if you have any further questions.overstockcustomercare1 on Feb 12, 2014
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