I liked the design and size of this lampshade so I bought it. Unfortunately, the shade was shipped with airbag packaging around it, which squeezed the shade and crinkled it. I contacted customer service. They agreed to exchange the item. The second lampshade was even worse. The box was dented and the shade was crinkled. Again, I contacted customer service. They gave me a refund. I told them that Overstock needs to figure out how to ship lampshades so they don't get damaged. Perhaps a plastic shell would help protect the shade. I contacted Overstock's shipping department about this. Apparently, a lot of people have had to return/exchange lampshades. I've decided to shop at Lamps Plus; maybe they know how to ship a shade.