This is such a beautiful, well crafted looking product. I get so many compliments on it. Its unbelievable that they could make such a durable looking product with such a huge flaw. The moving parts inside are plastic! I have tried to find replacement parts and have even contacted the 'manufacturer', the company name on the box it came in, and they said they don't have replacement parts. I finally found another company that sells similar products and I found a replacement guide slug that fits this wine opener. Its ***********. The item I had to replace, which I'm assuming most of you had to as well, is the guide slug. On their site its part# 225. Order several. The shipping cost is the same whether you order one or several. Phone in to order. I found that the website increases the shipping cost every time you add more guide slugs to your order. I just replaced this part in my wine opener and it fits just fine.
- How did the color on site compare with the actual product? good
- Please tell us about the quality of the product. most of the product is well constructed of a heavy metal, seems very durable. The problem is, the moving parts inside are plastic and break easy!
- How accurate was the on site description of the product? very accuraten
I own two, one broken. This appears heavily constructed, and works very well the first 20 times, then internal parts break, and you can't find replacement parts. If I ever find parts, I'll put it back into use, because it is a pretty piece that works well. A good wine screw, but when it breaks, Stop Wine-ing, and put a cork in it, cause you're screwed.
- Did the color match the color displayed onsite? yes
- How is the quality of the product? Look heavy, but weak interal parts that you can't find to replace
- Did the description onsite accurately describe the product? Yes, except for the breakage.
The product is GREAT. We use one and have given 5 others as housewarming gifts. This recent purchase was for another friend who has just moved into our community. We were happy to find just what we needed on Overstock.com. The product arrived quickly, in great condition, and was exactly as shown on the website.
We received one of these as a gift. It is a beautiful item, but extremely poorly constructed. The guide slug breaks easily and is irreplaceable. So, for the first 5 or 6 bottles you open, it's great. The slug breaks, you insert the one replacement, open 4 more bottles, and now it's just decoration.
I bought this wine opener for a gift for my daughter. Both she and I were really impressed with the quality and workmanship. The antique scroll work finish is beautiful. It is very heavy duty. I was looking for an opener that bolted to the bar surface. However this is so heavy duty that there is no need to permanently attach it which is a bonus with granite or marble counter tops. We also like the fact that it opens and recorks bottles. This is a great gift for any wine lover.