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Overstock customer service stinks
 from New Jersey,  Feb 15, 2014

The product is similar to Chinese knock offs rather than a good quality faucet. Overstock customer service is equally silly and ridiculous. they essentially spend fifteen minutes verifying you before they even speak to you and then just repeat what their shipper says instead of taking responsibility for delayed deliveries. Their security seems more stringent than a governmental agency but if you ask the name of the person that is speaking with you it is a big secret and they will only give you a first name and please don't ever ask for a supervisor.

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Sturdy
 from Phx,  Feb 20, 2013

Have not used it yet (the counter around the sink still needs to be sealed), but put it in a tweens bathroom remodel hoping to get a clean look - with easy upkeep. I think this will do the trick, we also put a soap dispenser in. IT LOOKS good - hope it will function as well!!

  • How did the color on site compare with the actual product? chrome is chrome
  • Please tell us about the quality of the product. good quality,heavy - although the O ring was cut and we had to buy another one.
  • How accurate was the on site description of the product? good
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nice faucet
 from Female-45-NY,  Apr 24, 2012

i am very happy w/this faucet...buying on line can be tricky, esp w/items like this...even my handyman was impressed. the price was the best i found & a good price!

  • Please tell us about the quality of the product. good quaility
  • How accurate was the on site description of the product? description was on the money
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worth it
 from New Orleans,  Jul 10, 2009

So far so good. I've only roughed it in. Seams to be well made. Not a simple install- requires a professional. I'm using it in a powder room. Quality is great for the $$.

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Nice faucet, lousy directions
 from New England,  Apr 5, 2009

This is actually made by Vigo Industries and comes with poor instructions regarding the installation of the mixing valve. The two provided drawings show the T shaped mixer with the opening pointing in different directions. Our plumber followed one of the pictures and ended up installing in with the handle pointed in the wrong direction. We noticed this when we were measuring for the drywall and had to temporarily put up the whole fixture. Probably not a problem if you have a more thorough plumber, but now we have to call the plumber back and he'll have to re-do the copper and make new holes... ugh.Beyond that, the faucet is nice looking and feels well-constructed. There is a VIGO logo in the middle of the chrome faucet valve cover that can't be seen in the Overstock photo, but its there. We chose this faucet to go with our vessel sink and because it has a shorter throw than most other wall mounted faucets - and since our vanity will be rather shallow, it should work well. I'm looking forward to seeing it properly installed!

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