The facuet was beautiful , however I decided to have a license plumber install these sort of jobs I usually do. He got under the bathroom sink and it was good to go, except it leak around the spout. I call Technical help on the instructions an the didn't bat and eye and advised me to change out the O ring. He didn't give the size so the plumber had to make several trips to his truck and be chance he found one. No leak. If the right little O ring had been included the job would have been a snap and this 68 year women wouldn't have been hit with a double bill for having to remove facuet 2 times. Since I am on Social Security it was very hard to take and every time I look at that facuet I wonder were has American workmanship fouled up so much.
First off, I received the incorrect faucet, the O rep was very accommodating and shipped the correct faucet via 2 day shipping. After not having a faucet in my master bath, I finally received and installed the CORRECT faucet. After the install I noticed that the hot water lever was off kilter, by off kilter I mean that the lever is not lined up at a 90° angel as it should be. I even removed the cap and lever itself to try and make an adjustment but there is no way to do so. This small detail drives me crazy after spending so much time dealing with the return and the install. Ordering online is great when they get it right however every part of this transaction had disappointments.
How did the color on site compare with the actual product? good
Please tell us about the quality of the product. poor
How accurate was the on site description of the product? poor
This is a heavy weight faucet, not junk. Contractor installed without issue and looks great. Brushed or satin finish looked flawless and product was well packaged. Arrived a couple days after estimated date, but other than that, happy with the transaction.
Item arrived as described. Faucet was fully assembled, only complaint was the hot water handle was not fully 90 degrees flush when closed, more like 87-89 degrees. I did not want to disassemble the entire faucet as there was not a detailed picture for reassembly. I am detail oriented so this imperfection bothers me but as this faucet is not in my primary bathroom I can overlook it. Installed easily and operates well.
I fell in love with this faucet online and my love affair continues now that it is installed in my bathroom. For the price, this faucet is substantial and classy. It is modern and sophisticated, which is what I was aiming for. I wish I had bought another one for my guest bath! I don't know how easy or hard it was to install since I paid a plumber to do it for me.
How did the color on site compare with the actual product? Exactly
Please tell us about the quality of the product. Great!
How accurate was the on site description of the product? Perfect
Hi tavria, we were able to verify this information with our support team. An O ring is not required for this faucet. We hope this helps. Thanks for shopping with us. overstockcustomercare1 on Jan 29, 2014
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