I have not always had great experiences with purchases in life, but nothing worth complaining about until now. This company was difficult from Day 1. I will save their horrible delivery. And the poor quality out of the box, and being told it would be $XXX to return. But this has only been a year and no one even sits on it. It was for an extra room and I keep a PetSafe Sound Mat on it to make sure no pets crawl up. The only use it has gotten are infrequent guests while we are chatting. 3, three full seems, are completely splitting apart with the stuffing coming thru. Not only am I disappointed with the waste of $XXX + but I will never use Overstock.com again because of it.