I love the towel tower. My only complaint is it came with a little crack in one spot. I called customer service and they gave me compensation for it, and they were very nice about. It looks great in my newly painted bathroom. I am happy with it.
The wood had split at the top of the piece, where a hole had been drilled for a screw to be inserted. This should have been caught by quality control at the factory. I ended up hiring the neighborhood handyman to build shelves where I had intended to put this, and for only $100 more, including materials, got an attractive, sturdy custom closet.
My condo does not have a linen closet so I got this to hold all of the my towels. It was easy to put together, is nice and sturdy, and doesn't look cheap. My bath towels are thick and fluffy, so when folded each shelf holds 2. It is true white.
We just moved and went from a double vanity sinks to one pedestal sink with no where to put things. This piece fit perfectly in the small spot in between the sink and wall. Was a bit tricky to put together, but seems ok quality. We will see how long it looks nice for.
When I ordered two of these, I planned to store the grankids' toys on them, but after putting together the first one(which took about 5 hours straight)and finding that they were not very sturdy and were topheavy in spite of the little mount to affix it to the wall behind, I relegated it to storage of material in the sewing room...haven't tackled the other one yet!
I ordered this for my bathroom since I have no medicine cabinet. It seemed good for the price...until it arrived. One piece was broken and another was missing...just not even shipped. I called customer service...and with multiple phone calls it too more than two weeks to receive the replacement parts!! They told me they had been shipped and I only received one piece. So back to square one, living out of a box in my bathroom. When I finally got the final piece and put it together, with the terrible directions, one of shelves is on about a 30 degree angle. This probably happened bc my pieces were now from different sets due to the replacement parts so the holes didn't line up. This couldn't be an error in the set up bc all the holes are already there for you. Since I had already waiting 3+ weeks since my initial order and was so fed up! I didn't even both with customer service again. I just deal with a very crooked top shelf. Between the bad customer service and bad product quality, I can promise this is my first and last purchase I will ever make at overstock.