After opening the item I was disappointed from the get go. The finish was nicked on the stem, the pull down spout and the lever area. I have only had the item installed for one month and the sprayer is already slipping from the stem area. I would have sent it back when I originally received it but was informed I would have to pay all shipping charges. It wasn't worth the aggravation to rebox, send back, pay additional shipping charges, etc.. The old saying holds true in this case; "you get what you pay for". Wish I would have spent a bit more from a big box retainler where the return policy is much more customer friendly if you encounter problems.
How did the color on site compare with the actual product? good
Please tell us about the quality of the product. poor, sprayer is not a tight fit in the stem, blemishes and scratches in the fmish.
How accurate was the on site description of the product? average
The faucet has a nice look. And it works great. The only problem I have is for the installation. I anticipated 5 to 10 minutes to install it. It actually took me one hour to do it. There is a design flaw which makes the installation very challenge. Be prepaired if you want to have it installed by yourself.
i've been using this faucet for eight months now, I like to wait a while before reviewing a product to see how it holds up. The finish looks like it did the day it was installed. It works very well, excellent water pressure, nice brown pull-out hose instead of the white/ light colored ones on some of the pull-out faucets. The reason that I didn't give it 5 stars was because the problem I ran into with installation. The instructions stated that it required either a 1 1/4" or 1 1/2" hole in the countertop, I don't remember it's been too long. However it simply was not possible to push the tubes through, even though my countertop had the correct size hole, so I had to use a hacksaw and cut about a quarter of an inch off one of the tubes. This allowed the movable ring on the tube to clear the other tube and go through the hole. One other issue, the weight wasn't heavy enough, so I used the weight off the old faucet as well as the one it came with. Now it works perfect!
After changing out handle hardware throughout the house to oil rubbed bronze, the one thing remaining was the kitchen sink. It had to be just right or I would suffer the wrath of "She who must be obeyed" I sent her an image when I had found it and was told to go ahead and order it, but if it she did not like it I would have to return it. Well it was a smashing success and I am still a happily married man.
This faucet is made of plastic and lightweight metal. It isn't designed to stand up to daily use. And the Oil Rubbed Bronze finish is specifically exempted from any warranty--something that isn't mentioned in the online description. In short, this is a poor quality faucet made of flimsy materials that will not stand up to every day use, and the manufacturer exempts itself from any warranty. Given that it is priced around $150, it simply is poor value for money.
How did the color on site compare with the actual product? About the same
Please tell us about the quality of the product. Extremely poor quality
How accurate was the on site description of the product? Failed to mention that the pull-down spout is made of plastic
Hi robvermont, the deck plate is optional. You have the option of returning this item unopened. If already opened you may be subject to partial credit depending on the reason for your return. Please review our returns tab for more details regarding returns. overstockcustomercare1 on Mar 4, 2014
Is the "optional" deck plate included with the purchase, or does it need to be ordered separately?cagirlsmom on Sep 14, 2013Please enter a valid question.Answer This Question
Hi cagirlsmom, the optional deck plate does not need to be purchased separately because it is included int he original packaging. Thanks for shopping with us. overstockcustomercare1 on Sep 18, 2013
Unfortunately, if the manufacturer is not listed, we are not able to give out the information. For any questions regarding the manufacturer, please contact our Customer Care directly.overstockcustomercare1 on Mar 14, 2012
what company makes this faucetkimmy8051 on Sep 16, 2012
We are sorry, but we cannot give out the manufacturer''s name; however, we do stand by all our products.overstockcustomercare1 on Sep 16, 2012
Be the first to ask a question about this product.
Usually leaves our warehouse in 1-2 business days.
Standard Return Policy:
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Shop Overstock.com and find the best online deals on everything for your home and your family. We work every day to bring you discounts on new products across our entire store. Whether you're looking for memorable gifts or everyday essentials, you can buy them here for less.Shop O.com®IT'S ALL ABOUT THE O - OVERSTOCK.COM