Classic Leatherette Sofa Bed/ Futon/ Loveseat

I received the Classic Leatherette Sofa Bed/ Futon/ Loveseat a little over a week ago. I am very unhappy with the craftmanship. One arm doesn't work. It is very uncomfortable (sounds like the springs are going to pop out). Looks great, but not worth the money I paid (not anything like I expected). Overstock has agreed to pick it back up and refund all my money, plus pay me back for the box (special made) I have to pack it back in for shipment.

The futon is very attractive as a small sofa. However, I have been told by a guest that the bed version is too hard and the different pieces are at different levels, causing an uneven and uncomfortable sleeping surface. There were no directions regarding attaching the legs. I had to get a drill to put them on. CF

The stock picture makes this couch look much more comfortable than it actually is. I knew something was up when the box it arrived in seemed TINY! It's not nearly that plush. I'm fine sitting on it but that's only because I barely clear 5 feet tall. My boyfriend, on the other hand, hates it. It's far too small and he always claims he feels that it's leaning forward. (And yes, we attached the legs on properly.) On the other hand it is nice to have it fold down into a sofa bed. Our friends who spent the night said they were fine sleeping on it. But they're not very tall either haha.

I am dissatisfied with this leatherette futon mainly because of the arms, which should have been attached separately. When they are raised, the material bunches up and makes the entire futon look cheap. A lesser defect is the fact that the legs were enclosed in a zippered pocket underneath the futon. This resulted in a couple of tears. However, the poor construction of the futon's arms is my main cause of dissatisfaction with this product. I would return this futon except it's so large that I feel it would be too much of a hassle. Hopefully, it will make a decent bed for guests. I have been using it as a not too comfortable sofa. A teen-age granddaughter will be arriving soon, and this will be her temporary bed.