If there was a kitchen beauty contest, yours would win with this glossy pull-down faucet. The faucet swivels a full 360 degrees, making it a breeze to clean all the wine glasses and tapas plates that will be piling up at your celebration party. ...more
Received this faucet in a well packaged box, in good condition.
As with others that have written reviews; that the soft rubber switch button covering of the spray nozzle. As with other customers ours falls off immediately. The manufacturer of the spray head assembly needs to greatly increase the material length of the flange that fits under the chrome/plastic covering. There is too little material for the flange to keep the button cover on and in place.
The cover plate that fits over the sink deck needs to have some type of reinforcement incorporated underneath. The faucet is too heavy for the flimsy cover plate supplied. When securing the faucet to the sink, the sides of the cover plate curl up from being hollow underneath. The stress of having no foundation material to support the faucet plate underneath creates a hazard for water to leak under the plate and into the cupboard underneath. There are other more sturdy cover plates available that also have threaded bolt studs allowing anchoring the plate securely in place. The supplied cover plate received with the faucet would spin around if not tightened down enough.
Did not expect cheap parts to be used with this type of quality faucet.
How did the color on site compare with the actual product? exact
Please tell us about the quality of the product. Supplier uses cheap quality accessory parts.
How accurate was the on site description of the product? Need to list country of manufacturing. The literature needs to include more clearer instructions and information.
I love the look, but was really disappointed that the plastic faucet head broke after day 5 of installing this faucet. I just turned it on and--whoops--the faucet head broke off...threads broken clear off and everything. The plastic used for the faucet head isn't even a good quality plastic...bummer. I originally purchased a faucet that looked similar to this one, but I returned it because I didn't like the way the handle looked, but at least the faucet head was metal. I talked to customer service at o.com and they were helpful and contacted the manufacturer. Let's hope they send me a metal faucet head ;)
How did the color on site compare with the actual product? true to product
Please tell us about the quality of the product. disappointing
How accurate was the on site description of the product? accurate, with the exception that it failed to mention that the faucet head was all plastic.
This faucet is amazing. I was concerned it would be too bit, but it was the perfect addition to our new granite countertops and under mount sink. The size is just right. We were so pleased to turn it on and see how well it performed. The water pressure is amazing. We didn't even know we were missing out before, but now that we have this, I promise every time we use it we comment on how great it is. Just last night, after a full week of use, my husband used the faucet and said, "I love this thing!" Hands down, the best purchase.
How did the color on site compare with the actual product? Perfect.
Please tell us about the quality of the product. The product looks professional and commercial. It works professionally, as well.
How accurate was the on site description of the product? On spot.
I just had the faucet installed (with no difficulty at all per my plumber), and I am already in love with it. I was worried because the price seems too good to be true for this style of faucet. The flow of water couldn't be better. I really like the on/off handle as well. It is so smooth and gentle to move, I don't have to have water spraying out full power, unless I want it to, and finding the perfect temperature has been a breeze. I wish it had come in a stainless finish, but the chrome looks sharp in my kitchen. I have a small sink, so there is no issue with the reach of the sprayer.
How did the color on site compare with the actual product? Chrome is chrome
I'm really enjoying this new faucet. It's the small finishes that really make statements. The quality is definitely there and it's gorgeous. You won't be disappointed. The only reason it's not getting a 5 star is that a piece was incorrect and I had to wait for its replacement, I did get the part but it was a bummer waiting on it,
I love the way this looks in my kitchen. It is a little bigger then I expected but it makes a statement. It is also very functional which is why you need a faucet but hay nothing wrong with also being good looking. I really use my kitchen and this not only performs well but once again looks great! Did I say I love it and I am very impressed with Overstock - you have good merchandise but even better service . Thank You Overstock by allowing me to be stylish on a budget. Everyone including the plumber thought I paid much more for this but I told them it was Overstock
How did the color on site compare with the actual product? color was just as pictured
Please tell us about the quality of the product. I thought the quality was very good and the plumber that installed it was impressed.
How accurate was the on site description of the product? Accurate
The faucet was not something I have ever heard of but the reviews on it were high. I would say the faucet has been great but the only reason i didn't give it 5 stars would be because the button on the back has the tendency to fall off. If the manufacturer can figure out how to fix that, I'll give it my highest rating. Either way, I'm happy with the faucet and would definitely recommend this to anyone.
How did the color on site compare with the actual product? Spot on
Please tell us about the quality of the product. The product so far is so good. Granted that is only about 2 months.
How accurate was the on site description of the product? Spot on
Hi chelsey1971, this item can be installed with and without a deck plate. Thanks for shopping with us. overstockcustomercare1 on Apr 21, 2014
Would suggest using a plate under the deck if it is installing on a thinner sink such as Stainless Steel. The millage on these sinks are usually not thick enough and rigid enough to keep the tower portion of the faucet from flopping.tippecanoe on Jan 5, 2015
Purchased this faucet this summer but only installed it less than a month ago. The plastic button has fallen off and we cannot get it to stay on. It also has started to leak. What can be done about this?anndreaterry29 on Oct 25, 2013Please enter a valid question.Answer This Question
Mine has also begun to leak. In two places. A drip near the handle and water practically pouring out of the area that swivels if I am handling the nozzle. I've had mine for a little over a year. I guess we got what we paid for.overstockcustomercare1 on Jan 21, 2014
Hi anndreaterry29, thank you for your inquiry. You will be contacted by customer service as soon as possible. overstockcustomercare1 on Jan 21, 2014
The plastic retaining ring that secures the spout into the valve body broke in my faucet. Where can I get a replacement?monte73 on Apr 29, 2013Please enter a valid question.Answer This Question
Thank you for your inquiry monte73; you will be contacted by Customer Care.
overstockcustomercare1 on May 4, 2013
If the cartridge / valve (One-piece, self-contained ceramic disc valve allows both volume and temperature control) breaks, where can I purchase the parts?
Also the other parts of this faucet?jsf627 on Oct 7, 2012Please enter a valid question.Answer This Question
Please contact our Customer Care department for the answers to your questions.overstockcustomercare1 on Oct 9, 2012
Does this come with the deck plate? If not where can I order one? Also is the head made of plastic or metal?zilli1 on May 29, 2012Please enter a valid question.Answer This Question
Yes, it comes with the plate. The head is made out of metal but has some plastic in it.overstockcustomercare1 on Jun 4, 2012
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