Chrome Spiral Pull-down Kitchen Faucet

I love the look, but was really disappointed that the plastic faucet head broke after day 5 of installing this faucet. I just turned it on and--whoops--the faucet head broke off...threads broken clear off and everything. The plastic used for the faucet head isn't even a good quality plastic...bummer. I originally purchased a faucet that looked similar to this one, but I returned it because I didn't like the way the handle looked, but at least the faucet head was metal. I talked to customer service at o.com and they were helpful and contacted the manufacturer. Let's hope they send me a metal faucet head ;)

• How did the color on site compare with the actual product? true to product
• Please tell us about the quality of the product. disappointing
• How accurate was the on site description of the product? accurate, with the exception that it failed to mention that the faucet head was all plastic.
• Would you recommend this to a friend? No

Received this faucet in a well packaged box, in good condition. As with others that have written reviews; that the soft rubber switch button covering of the spray nozzle. As with other customers ours falls off immediately. The manufacturer of the spray head assembly needs to greatly increase the material length of the flange that fits under the chrome/plastic covering. There is too little material for the flange to keep the button cover on and in place. The cover plate that fits over the sink deck needs to have some type of reinforcement incorporated underneath. The faucet is too heavy for the flimsy cover plate supplied. When securing the faucet to the sink, the sides of the cover plate curl up from being hollow underneath. The stress of having no foundation material to support the faucet plate underneath creates a hazard for water to leak under the plate and into the cupboard underneath. There are other more sturdy cover plates available that also have threaded bolt studs allowing anchoring the plate securely in place. The supplied cover plate received with the faucet would spin around if not tightened down enough. Did not expect cheap parts to be used with this type of quality faucet.

• How did the color on site compare with the actual product? exact
• Please tell us about the quality of the product. Supplier uses cheap quality accessory parts.
• How accurate was the on site description of the product? Need to list country of manufacturing. The literature needs to include more clearer instructions and information.
• Would you recommend this to a friend? Yes

We wanted a faucet for our outdoor kitchen that would look classy, be highly functional, and reasonably priced. Hit all the marks. Saw a similar faucet at the local home store for 50-100 more. Arrived well package.

• Would you recommend this to a friend? Yes