The chandelier came packaged beautifully. The base of the chandelier and it's chain came assembled from the factory. Leaving the crystals to be assembled. The crystals were pretty easy to put on, it only took us about 30 to 35 minutes to assemble the crystals on. The directions were simple to follow. My boyfriend was to hanging it, and after an hour he could not get it to hang. We thought there is a part missing so he had to take the chandelier down after wiring it up and everything. We go back to the directions and look at the pictures. The person who assembled it, assembled the chain wrong and the top base wrong. It was built literally upside down! We did not notice this because of the way it was so nicely put together. I wanted to return it but my boyfriend thought that we had invested so much time in it. So he took the chain and the top of the chandelier apart piece by piece including the chain. Then he had to reassemble the entire chandelier. I am seriously disappointed in the assembly from the factory. Hurray for an awesome problem solving boyfriend that saved the day. If the factory had assemble it correctly, I would have given it five stars.
I fell in love with an identical chandelier at an official lighting store. Couldn't justify the cost for this chandelier in a powder room. Shopped around and found this! It's identical! Went up easily and my sister in law loved it so much she also bought one. I get compliments on this light all the time. Very happy with it!