Chrome Complete Clawfoot Tub and Shower Package

Was sent the wrong tub faucet. Contacted customer service and they had to verify with the warehouse. Warehouse requested I e-mail a picture of the faucet I received, which I did. Once they saw that they had indeed sent the wrong faucet a new one was delivered. Great customer service though, they kept me informed of what the status was and rectified the matter quickly.

• How did the color on site compare with the actual product? exact
• Please tell us about the quality of the product. superior quality
• How accurate was the on site description of the product? Precise description

It's a great looking set and well designed. The main parts (the showerheads, faucets, etc.) work wonderfully. It's so nice to have the handheld showerhead AND a separate over-the-head stationary showerhead. The handheld makes it easy to clean the tub, and you don't have to worry about trying to put the handheld device securely above-head (as some designs have you do). My only problem was with the shower ring (enclosure) for the shower curtains, and the rods that connect this part to the wall and the ceiling. First of all, the shower ring (enclosure) is rather flimzy. This is bad, especially, because this is a pretty large ring (for a good sized bathtub), so the material (and the screws) just don't seem secure enough. And the rods connecting the enclosure to the walls also are rather flimzy with not enough screws & securing devices. All in all, I'm happy with the purchase, particularly because I saw the same exact item from the manufacturer's website for twice the price I paid on Overstock. It's a great value. And once reinforced by some additional rods and parts, it works well. But, I must warn folks that you may need a handyperson to help put in some reinforcements for the enclosure & rods.

• How did the color on site compare with the actual product? Perfectly
• Please tell us about the quality of the product. The quality was great on the main parts (the faucets and the showerheads, etc.), but the rods that connect the shower ring enclosure to the ceiling and the walls were flimzy (not any worse than most I've seen on the market, but I just wish they were sturdier).
• How accurate was the on site description of the product? It was mostly accurate.

Very nice quality product. It is lovely in my small bathroom!

We were happy with this product except for the shower curtain rod assembly. It is not sturdy and sags in the middle where the pieces connect. We have tried everything to make it more sturdy but we are unsuccessful. For the price we paid, we expected a little more. The water fixtrues are great though and they look fantastic. Like the other reviews said, there are very little instructions and you will do okay if you know basic plumbing but I would recommend having a plumber do it just to save yourself the headache (it is complicated and time consumming). Overall, I would probably buy this item again.

• Did the color match the color displayed onsite? yes
• How is the quality of the product? good
• Did the description onsite accurately describe the product? yes