Entertain your guests outdoors while giving them plenty of room and even a place to set their drink or plate. With the included plush cushions, you can chat for hours in the comforts of the outdoors....more
we were surprised to see this set came in two boxes!! it was quite a puzzle to put together. There were two pieces that were damaged. We contacted Customer Care and they were replaced very quickly. Once together, the set is beautiful and comfortable. Make sure you have an electric screw gun to put this together, otherwise is will take forever!
How did the color on site compare with the actual product? very accurate
Please tell us about the quality of the product. good quality
How accurate was the on site description of the product? left out some information
Do you purchase products even if they have some negative reviews because you figure, those people just had a bad experience and I should give this product a shot? I did that - I saw both negative and positive reviews for this set and figured "it can't be that bad." Please do not make the same mistake!
1) This product arrived with all of the feet broken and smashed into pieces - that tells you how durable it is. The manufacturer initially refused to send me replacements! After much back and forth with a wonderful customer service rep at Overstock (thank you, Kailey), the manufacturer agreed they would send not just the feet, but all the side pieces. In the end I spent an extra 2 hours re-building the set for a second time, and the icing on the cake was that they did not even send the correct number of each side, so I still ended up with one damaged piece in the end. If you are thinking that my experience was just uniquely bad,consider this - the parts are clearly not durable, and what will happen to your set as you move it around from day to day? And what will you be dealing with if you find you need a replacement part?
2) When I was re-building the set with the new parts I noticed that after 3 weeks, the screws, nuts, and bolts were RUSTING, and the rust was running off onto the other material and discoloring it. This is not, I repeat is not, durable enough to be outdoors in most parts of the country. Just a few weeks of normal summer weather (some sunny days, some rainy or cloudy), I can see the internal pieces beginning to rust over.
3) This set is not worth the money. Let's face it, this set is not cheap in terms of price, but in terms of quality I don't think this set should realistically cost as much as it does. As I said, it won't last and it's not well-made (we had several pieces with holes misaligned making it impossible to get the screws completely tight). If I could return this product, I would.
The only positive thing I can say is it does look pretty nice if you don't know about the rusting going on inside. And Overstock's customer service was above and beyond in helping me.
How did the color on site compare with the actual product? Looks the same
Please tell us about the quality of the product. The product is shoddy and not worth the cost
How accurate was the on site description of the product? moderately accurate - it looks like you think it will, but it is not sturdy enough to actually be outdoors unless you live somewhere completely dry every day
I received my patio set today. Shipping was very quick. 2 pieces were damaged, but overstock is taking care of that and contacting the manufacturer. As I was putting one of the pieces together, I noticed that in the Care & Maintenance section, it says "Do no place furniture outside. For indoor use only." This makes me nervous and i do not know how long this furniture will last...i guess we will see.
The sites specifically says Outdoor Wicker Sofa Set. So what is it really?
How did the color on site compare with the actual product? Accurate
Please tell us about the quality of the product. Fair
How accurate was the on site description of the product? Not Accurate
Every piece of hardware was scattered in the box; completely loose. One leg bottom was shattered in many pieces. Difficult to assemble. Unpacking the box carefully and assembling one chair with electric screwgun took two hours. I will save up and spend twice as much on something I can actually sit in to see if it's comfortable. Sometimes you really get what you pay for. I will say this set may be pretty good for a small balcony for an apartment or condo where you need seating for short periods of time in a small space.
How did the color on site compare with the actual product? Fine, could've lived with. Knew it would be a neutral color
Please tell us about the quality of the product. Quality was fine if you want a SMALL set. The seats were NOT roomy at all and I'm a small person. Sent BACK.
How accurate was the on site description of the product? Fine
This set was not what I expected, for It looks much nicer on line. The set was very uncomfortable and I was not happy with the quality. The shipping was free, but I had to pay $XX to ship back. Save yourself the return shipping and buy something else. I do not recommend this set.
This took a long time to put together, albeit I did it myself. The allen wrench is incredibly hard to use when tightening in close quarters, but once put together, I love it. It's a great looking piece and quality.
I bought this as a gift for my daughter.She went on the site and chose it. I was surprised when it was put together.It was MUCH smaller than it looked on line and the quality less than I had expected.All the parts were there and was easy to put together.
How did the color on site compare with the actual product? The color was lighter when received
Please tell us about the quality of the product. Fair,not what I expected for the price
How accurate was the on site description of the product? ok
Hi, gisela70. This product is meant to be outdoors, and it is water-resistant, not completely waterproof. Thank you for shopping with us, and have a great day!overstockcustomercare1 on Nov 12, 2013
Is there an outdoor covering for all of these pieces that will work well with the set?chicagotlb on Jun 19, 2013Please enter a valid question.Answer This Question
There is not a specific cover, however if you search for "Outdoor Covers" there are a few to choose from. You will want to measure all the patio pieces while they are put together and then you will have an idea of what is needed.
Thank you for shopping Overstock.com; let us know if you have any additional questions.overstockcustomercare1 on Jun 24, 2013
Since the item name doesn't say it's resin I'm assuming that it's not totally weather-proof. We plan on building an uncovered deck beside our aggregate patio and looking for a weather-proof sofa set. They'll be out in the rain/sun during the summer but we plan on putting in under the awning during winter. Would you recommend this product or should I continue to look for resin material in a set?dnawinslow on Jun 7, 2013Please enter a valid question.Answer This Question
Hello dnawinslow, the Christopher Knight Home Puerta Grey Outdoor Wicker Sofa Set will work just find for you if you are planning on putting them under the awning during winter. Please feel free to contact us again with any further questions. Thank you for shopping with us!overstockcustomercare1 on Jun 11, 2013
What color are the cushions? It says black but they look more charcoal on my screen.stephg123 on Jun 5, 2013Please enter a valid question.Answer This Question
Hello stephg123, the cushions are black. We try to represent the colors of our products accurately, but unfortunately due to the difference in monitor colors we cannot guarantee that the color will match exactly what you see on your screen. Please feel free to contact us again with any further questions. Thank you for shopping with us!overstockcustomercare1 on Jun 11, 2013
This is more of a trunk and the lid lifts up.
Thank you for shopping with us! overstockcustomercare1 on May 23, 2013
Other lines of your furniture mention the fabric is weather resistant, some also say sumbrella. Neither of those two descriptions are used here. I'm concerned the fabric won't hold up, and the size/shape seems as though replacements won't be easily found.healeynyc on Apr 28, 2013Please enter a valid question.Answer This Question
The fabric used is most certainly NOT Sunbrella. We've had this set for just a couple weeks now and the fabric is already heavily faded. I'm extremely dissatisfied with this purchase and would not recommend this product. Nowhere in the product documentation is Sunbrella specified and the poor performance of the product speaks for itself. Overstock needs to remove this false information from their website.mesaguys on Aug 26, 2013
Hello, We apologize for the previous answer. After double checking this item we have found that the fabric used on this set is not sunbrella. We are sorry for any confusion this may have caused. Thanks again for shopping with us. overstockcustomercare1 on Aug 28, 2013
Hello bobhuston! This set is beautiful! Unfortunately, we don't currently offer this model with red cushions. I apologize for the inconvenience. Thanks for shopping with us.overstockcustomercare1 on Apr 19, 2013
Thank you for your question lucy1981. Polyethylene (PE) thin steel instead of aluminum to make the furniture frame. Please feel free to contact us again with any further questions.overstockcustomercare1 on Apr 9, 2013
Thank you for your interest in the Christopher Knight Home Puerta Grey Outdoor Wicker Sofa Set. We do not carry these cushions in red. We do have others in red but this particular item does not come in red. Thank you for your business. Have a great day.
overstockcustomercare1 on Apr 2, 2013
Does each cushion have a zipper, so you can take off the outer layer and wash it?sudsie68 on Jul 22, 2012Please enter a valid question.Answer This Question
The weight of the pieces is not available, however the overall shipping weight of this item is 75 pounds.overstockcustomercare1 on Mar 19, 2012
What is the frame of the chairs,couch and table made of?? Is the wicker plastice wrappedbayces on Mar 19, 2012Please enter a valid question.Answer This Question
The frames are made of steel. PE wicker is a synthetic wicker that does not need to be wrapped in plastic.overstockcustomercare1 on Mar 19, 2012
it says assembly required what would need to be assembled? Does the furniture come in pieces? also what is the weight?surfergirl412 on Mar 18, 2012Please enter a valid question.Answer This Question
This item does need to be assembled. You will need a phillips screw driver. This does come in pieces. The weight is 75 lbs.overstockcustomercare1 on Mar 22, 2012
Can I still get free shipping, when set is in stock? on Mar 12, 2012Please enter a valid question.Answer This Question
I'm so sorry to say we no longer offer the promotion of free shipping unless you have a specific coupon, but I can say as long as you're in the USA and not shipping it outside the US (excluding HI and AK) shipping will be only $2.95.overstockcustomercare1 on Mar 14, 2012
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