I had a terrible buying experience with Overstock by purchasing this bedroom set. For starters, the nightstand was advertised to have "no-slam technology" which it did not have. When I called to inquire about this, they said they would send parts--the parts they sent were poorly cut out adhesive felt pads. That is NOT no-slam technology. I noticed that shortly after sending me the "parts" Overstock suspiciously removed the no-slam nightstand bullet point on the product page. Shame on them. The warehouse even had the audacity to tell me that it was never advertised as such and they had no record of this. Luckily, I had spoken to an Overstock representative who went on the website with me on the phone when it still had it on there, to corroborate my story. Otherwise, Overstock was ready to call me a liar and charge me an overstocking fee! The other, glaring, issue with this bedroom set is the bed had no guide holes to drill into. Overstock support told me that I was supposed to drill the holes themselves. My gut instinct tells me that they forgot to drill the holes and were covering their *** like they did earlier with the no-slam technology part. In short, stay away from this product, and maybe even reconsider using this website. Terrible experience.
- How did the color on site compare with the actual product? True
- Please tell us about the quality of the product. Decent quality
- How accurate was the on site description of the product? Inaccurate
Like this set, however bed needed to be reinforced on the bottom. There are two veritcal pieces of wood which are the only support holding up the mattress. Bad design, don't know who thought this up. Drawers on night table & dresser sometimes do not open & close smoothly. However ok for the money.
I am very happy with the purchase. Bedroom set is really good quality, sturdy. It is a very good looking set. The only down side is that nightstand drawer is a bit hard to open because of anti-slam mechanism inside. If I had a second chance to pick another bedroom set I would have still picked this one!
When first delivered the Headboard was damaged, it looked like the forks on a forklift went through the Box and shaved off a nice chunk of wood, the glass insert in the nightstand was also cracked. After talking to the customer care dept. they shipped me out a replacement Headboard, footboard & the glass insert, this time all looked good. This is a beautiful bedroom set, it is not cheaply made and I think it will last for a very long time. The dark brown color is perfect and with a memory foam mattress on it I believe it completes the set. Customer care was great at replacing the damaged items, they are true professionals that seem to care and it is great to talk to someone that you can actually understand. A+ in my book on the bedroom set and also Customer care.
- How did the color on site compare with the actual product? as shown in the picture
- Please tell us about the quality of the product. This is not the cheap ikea stuff, bedroom set is sturdy and well made.
- How accurate was the on site description of the product? Right on
We ordered a bedroom set from a local company for our son's birthday only to have it arrive not as ordered or described. We looked on Overstock before placing this local order, but since we'd never bought furniture online before, opted not to initially. BIG MISTAKE. After the local folks screwed up - Overstock came to the rescue. The bedroom set is absolutely perfect for our 13 year old's room - with plenty of "coolness" to grow with. The wood quality is wonderful, the sleek modern design is perfect for our teenage son and to make it even better, the unexpected "White Glove" delivery service was prearranged with plenty of notice, arrived right on time, and the crew was very polite. After the order was placed, delivery time was just over 2 weeks. Everything arrived packaged well with no broken pieces or surface scratches. Better yet - we expected to have to assemble the majority of these pieces, but the only piece not assembled was the bed - which was super easy for two adults to put together in just under an hour. We ordered the Bodipedic Essentials 8-inch mattress from Overstock and it fits this queen platform bed perfectly! We also ordered the Tantallon Espresso and Chrome desk from Overstock to finish off the bedroom and they match perfectly. Would definitely recommend and order again! Should have the first time around . . .
- How did the color on site compare with the actual product? Deep brown, very rich finish. As expected and described. Beautiful!
- Please tell us about the quality of the product. Couldn't have asked for a better quality product for the price paid. Very happy and would order again without hesitation.
- How accurate was the on site description of the product? The set was exactly as described - dimensions perfect, finishes accurate, wood quality better than expected.