I love this chandelier. As others have said, the instructions are lacking in detail, but you can figure it out with a little common sense. It was the first time I have ever put a chandelier together and it took about 2 hours (1 hour was looking at the instructions thinking, "are you serious?".
Two pieces were broken upon delivery. They were packed very well, so I can't imagine what happened. I contacted customer service. They were VERY helpful and said that they would send a replacement. It took them over a week to find the the pieces, but they shipped quickly and now the chandelier is perfect!
The chandelier is beautiful ! It is much larger than I had envisioned, which is great ! My advice to potential buyers: Be sure you set aside at least 2 hours when it's time to assemble and hang it. It's rather involved and the directions can be somewhat confusing. A couple crystal pieces were broken on arrival, but Overstock was quick to send replacements. I loveeeee my new chandelier and think it is so fun ! I rate it EXCELLENT on quality and value ! I am a very pleased customer. :)
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