The tub looks great but the whirlpool/massage aspect is really loud. I didn't find it to relaxing. The ordering was fine and the delivery was a bit problematic - I live in an old row house - and the box wouldn't fit through the door and the truck wouldn't fit down the alley. So the delivery driver put the tub on a large crank dolley (not sure what this was actually called) and wheeled the tub down the alley and put it in my backyard until the plumber was able to get there and install the tub. He cuold have used someone else with him.