My son and I took several days to assemble this cart. It was relatively easy, with good instructions. Unfortunately, two of the metal drawers were defective. I called Catskill, and they promptly sent out two replacement baskets. I did not even need to return the old ones. The cart is made of high quality wood, and looks even better with butcher block wax.
Before I ordered, i asked if this cart required assembly. The reviews were mixed and the description stated "assembled". My question was answered and it was stated that it was assembled. You cannot imagine my surprise, when I opened the box and saw that it was completely not assembled!!! As both my husband and I are not good at assembling, we had to pay someone to assemble. He even could not believe all the parts.
To make things even worse, there were parts missing. I called the number for Catskill and they sent the missing parts with no hesitation. They also stated that none of there products come assemble. I called Overstock.com and made them aware of this and have since noticed that the description has changed to assembly required. The cart is nice, but not worth the money spent to assemble.
I agree with other buyers that this is a great cart ... once put together. The assembly directions leave a lot to be desired but if you go to the CATSKILL website they have several videos on how to build their products (unfortunately, the video link to this particular item was not working). It took me HOURS to finally get everything finished. The packing box arrived somewhat damaged, however all pieces inside arrived safely without any missing parts. Although the wooden pieces are treated before leaving the factory be prepared to spend some time to do additional "treating" of the wood to give it the deep finish shown in the picture. This can be easily done with multiple applications of MINERAL OIL bought at your local drug store (much cheaper than going to the big box stores) .... Overall, I am very happy with my purchase ... the drawer holds all of my kitchen knives and slides smoothly ... the drop down leaf is a great feature for smaller kitchen areas, and the baskets are quite large and not flimsy (great for storing those extra items such as potatoes, onions, or even kitchen utensils). Thanks again Overstock.com for offering this item at a much lower $$ than your competors :-)
It took over 3 hours to put this together, mostly because of vague directions. The drawer doesn't fit correctly (rubs on the top) and one of the wire baskets is missing a weld at one of the wire ends to the rim, but I have that basket facing toward the wall. I think I could have bought this already assembled for about the same price somewhere else, but I would have had to drive around a lot to find it. But it's useful and I'm satisfied with it.
How did the color on site compare with the actual product? the color is right
Please tell us about the quality of the product. It's good and sturdy once it's put together properly.
How accurate was the on site description of the product? accurate
Im very happy with this purchase. The reason I gave it 4 stars was because the wheels are hard to lock and the directions given for assembly were horrendous. But! Now that it's together its a very nice addition to my small kitchen!
How did the color on site compare with the actual product? Very well
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