This arrived with a few damaged parts--wood splintered off edges, etc. The company policy is to ship replacements, and it was very easy to order. I haven't even finished assembling it and I'm really impressed with the quality for the money--really solid stuff.
OK, so after unpacking the box and finding an untold number of wooden pieces, none of which were identified, & a plastic bag filled with screws, few of which I could distinguish from one another, I piled up the contents in a corner of my living room to await a day when I could better draw upon an extraordinary measure of patience. This proved a good plan for the assembly instructions were not as clear as they could be and I found myself scrambling for components where every piece pretty much looked like the other. All in all it took me a week to assemble (I kept coming back to it when I found the time). I only had to backtrack (disassemble) once on one step toward the end. I was not always entirely sure I was using the correct screws and such, but in the end I had no parts left over! Always a good sign. Better yet, once completed I stood back and marveled at the accomplishment. Everything worked! I would never have guessed that the drawer would slide in as easily as if a professional carpenter had installed it. Now I understand that successfully assembling this complex cart makes me no more a master carpenter than a paint by numbers set makes me a master painter, but still the sense of accomplishment and the boost to my self-esteem were alone worth the price of admission. Enthusiastic kudos to the person(s) who designed this kit and the workers who pre-drilled all the holes for me. When you think about the engineering skills that went into the design and prep of this kit you have to admit there is a fair amount of genius at play. No joking. If someone with my limited skills could put this thing together then someone on the production side deserves a medal at the very least, even as we might want to send the person who wrote the instructions to a refresher course. The smartly constructed cart looks good in my kitchen also, but it's use-value, though great, pales in comparison to the sense of pride I feel when I tell others "I assembled that!".
This product is solid wood and made in the US! I was pleasantly surprised to find such an excellent quality, real wood, made in the US, at a reasonable price. Assembly was very complex and I did have to call customer service for some help (so assemble it on a weekday between 9-5!). Customer service actually answered the phone and was very helpful. One of the doors doesn't stay as closed as I would like but it's still a great product.
I had a Catskill Craftsman kitchen island and bought this cart to match for my microwave. It has very solid construction, the wood is not pasteboard, and after oiling it with mineral oil it is a beautiful piece of furniture. I was able to put most of it together myself and only needed help holding some pieces together while I screwed the bolts on. It adds beauty and added storage space and is a great value for the money.
- How did the color on site compare with the actual product? matched
- Please tell us about the quality of the product. high quality, solid wood
- How accurate was the on site description of the product? very accurate
This cart is an excellent cart for people who need a portable cart in a small kitchen or room. It is made of excellent quality and comes with easy to follow directions. However, the wood comes unsanded in preparation for your coat of butcher block oil and beeswax (recommended - esp. for the top, but should do the entire cart). It already has one coat on it from the factory, but another is required. I do wish it was slightly deeper, but it fits my needs. I had my cart professionally sanded and the oil/beeswax applied by a wood working company that baked it on and it's good for life except for the top surface which I need to treat as needed based on my use. Now all the employees and customers are buying this cart because they love it so much after seeing mine. It really is a space saver and you can fit a lot into it. Well worth the money.
- How did the color on site compare with the actual product? True to color
- Please tell us about the quality of the product. Excellent quality wood.
- How accurate was the on site description of the product? Good, except it does not mention that it needs sanding upon arrival in preparation for your coat of butcher block mineral oil and beeswax.