I've had this machine for well over a year now and it works great. Absolutely no problems with making a decent expresso. The froather works very well too. The only problem I've found is that it is nearly impossible to remove the black cone on the froather for a good cleaning. I clean it by putting a cup of hot water under it and running the froather. It takes a little while, and does a pretty good job. If you're a neat-freak, it would drive you crazy.
I was so excited to receive my espresso machine, but was quickly dismayed when the machine started malfunctioning. I've only had the machine for a few days and it is broken. At first it was dripping and spitting water which did not qualify as the perfect pull of espresso. I called the manufacturer and they refused to help me as Overstock is "not a authorized dealer." I simply wanted to know if my technique was off or if it had something to do with my espresso. Within 2 days grinds we're coming through as well as water dripping out. Today is day 7 and now the frother won't produce steam! I am so disappointed! This thing has a mind of its own!
As a refurbished Cappuccino machine it worked perfectly, without any problems! Was extremely easy to use and I am now convinced that you don't always have to buy brand new ! Cheers! Enjoying my cappuccino right now as I type. Thank you Overstock for your great service!