I bought this coffee maker after going through an expensive Saeco and Cuisinart in three years. They both ground the beans, but were hard to clean up and ultimately failed. Bunn coffee makers are nothing fancy, but they make great coffee. I know from many friends who own them (and from extensive research of reviews) that they are very reliable, as well. The BX-B Thermofresh is great so far. Fast, fresh and delicious coffee and instant hot water. The only reason I didn't give the machine five stars is that you must purchase special Bunn filters (they're taller) and that I had to request an alternative sprayer head from Bunn for the coffee to be as strong as I'm used to. This was done on-line (Bunn's corporate website) and the sprayer arrived, free of charge and postage, in a couple of days. Apparently the weak coffee problem has something to do with my water, not the coffee maker, so Bunn has this fix available for free. The Overstocks price was $30 cheaper than the lowest price I found for this machine. I hope I don't need to buy another one for many years, but based on this machine, I'd buy another Bunn when that day arrives.